NNGroup A to Z (updated 07 May 2006)  home | timeline | recent | popular | e-reports | userati | books | about  Sort By: Date Who   Popular   Title May 1996    JN  *  329 Top ten mistakes of Web design Dec 2004    JN  *  245 The Most Hated Advertising Techniques Oct 1997    JN  *  245 How people read on the Web Oct 2000    JN  *  188 Flash: 99% Bad May 1999    JN  *  166 The top ten new mistakes of web design Dec 1996    JN  *  137 Why frames suck most of the time Dec 2002    JN  *  133 Top Ten Web-Design Mistakes of 2002 Dec 2004    TOG  *  130 Ten Most Wanted Design Bugs Dec 2003    JN  *  128 Top Ten Web Design Mistakes of 2003 May 1999    JN  *  125 Top Ten Mistakes revisited three years later Mar 2005    JN  *  120 Lower-Literacy Users Sep 1998    JN  *  115 Microcontent: writing headlines, page titles, and email subject lines Jul 2003    JN  *  108 PDF: Unfit for Human Consumption Dec 1994    JN  *  107 Ten Usability Heuristics Mar 1997    JN  *  101 Be succinct: how to write for the Web Mar 2000    JN  *  90 Why you only need to test with 5 users Jan 2001    TOG  *  86 First Principles Of Design May 2002    JN  *  85 Top Ten Guidelines for Homepage Usability Feb 1999    TOG  *  70 A Quiz Designed to Give You Fitts Nov 2003    JN  *  68 The Ten Most Violated Homepage Design Guidelines Oct 1999    JN  *  65 Ten good deeds in web design Jun 1998    JN  *  64 Fighting linkrot Jan 1999    JN  *  62 The difference between print design and Web design Nov 2003    DON  *  57 In Praise of Good Design: Products and their virtues Jul 1997    JN  *  57 Effective use of style sheets Jun 1996    JN  *  56 How to write inverted pyramids in cyberspace Apr 2004    JN  *  55 Why Mobile Phones are Annoying Aug 2003    JN  *  54 Usability 101 Aug 2003    JN  *  54 Information Pollution Jan 2000    JN  *  54 Is navigation useful? Jan 2003    JN  *  50 Return on Investment for Usability Jul 2000    JN  *  49 End of Web design May 2000    JN  *  49 Eyetracking Study of Web Readers Mar 1997    JN  *  49 The need for download speed Nov 1999    JN  *  48 When bad design becomes the standard Sep 1997    JN  *  48 Difference between intranet and Internet design Sep 2002    JN  *  47 Email Newsletters Pick Up Where Websites Leave Off Mar 2002    JN  *  45 Deep Linking is Good Linking Aug 1996    JN  *  44 The Anti-Mac Interface Dec 1994    JN  *  44 How to Conduct a Heuristic Evaluation May 2004    JN  *  43 Guidelines for Visualising Links Mar 1999    JN  *  43 URL as UI Jun 1997    JN  *  42 Top ten mistakes of Web management Aug 2002    JN  *  41 Let Users Control Font Size Aug 2001    JN  *  41 First Rule of Usability? Don't Listen to Users Dec 1994    JN  *  41 Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier Jan 2004    TOG  *  40 Top 9 Reasons the Apple Dock Sucks Jun 2003    JN  *  40 Information Foraging: Why Google Makes People Leave Your Site Faster Nov 2001    NNG  *  40 Buy Me: Beyond ALT Text Feb 2001    TOG  *  40 Top 10 Reasons the Apple Dock Sucks Jan 1998    JN  *  40 The case for micro-payments May 2001    NNG  *  39 Buy Me: E-commerce User Experience Jan 2002    JN  *  38 Site Map Usability Oct 1997    JN  *  38 Why Web Users Scan Instead of Read Aug 2004    JN  *  37 Mastery, Mystery, and Misery: The Ideologies of Web Design Jun 1999    JN  *  36 Disabled accessibility: the pragmatic approach Jul 1997    JN  *  36 Search usability Sep 2004    JN  *  35 The Need for Web Design Standards Apr 2003    JN  *  35 Low-End Media for User Empowerment Oct 2004    JN  *  34 User Education Is Not the Answer to Security Problems May 2004    JN  *  34 Change the Color of Visited Links Jun 2001    JN  *  34 Avoid PDF for On-Screen Reading Sep 1997    JN  *  34 Why advertising doesn't work on the Web Dec 1995    JN  *  34 Guidelines for multimedia on the Web Nov 2004    JN  *  33 Undoing the Industrial Revolution Jan 1998    JN  *  33 Using link titles to help users predict where they are going Aug 2002    DON  *  32 Toilet Paper Algorithms: I didn't know you had to be a computer scientist to use toilet paper Feb 2001    JN  *  32 Are Users Stupid? Feb 2004    JN  *  31 Targeted Email Newsletters Show Continued Strength Jan 2004    JN  *  31 Ten Steps for Cleaning Up Information Pollution Nov 2002    JN  *  31 Intranet Usability: The Trillion-Dollar Question Apr 2002    JN  *  31 Kids Corner: Website Usability for Children Dec 1997    JN  *  31 The Use and Misuse of Focus Groups Mar 2004    JN  *  30 Risks of Quantitative Studies Jul 2002    DON  *  30 Emotion and Design: Attractive Things Work Better Dec 2002    JN  *  29 In the Future, We'll All Be Harry Potter Sep 2002    NNG  *  29 Buy Me: Email Newsletter Usability Aug 2004    JN  *  28 When Search Engines Become Answer Engines May 2001    JN  *  28 Search: Visible and Simple Dec 1997    JN  *  28 Changes in Web usability since 1994 Apr 1993    JN  *  28 Noncommand User Interfaces Mar 2004    JN  *  27 Why Consumer Products Have Inferior User Experience Nov 2002    JN  *  27 Flash and Web-Based Applications Dec 1994    JN  *  27 Response Times: The Three Important Limits Feb 2004    TOG  *  26 Top 10 Reasons to Not Shop On Line Jan 2004    TOG  *  26 Make Your Mac a Monster Machine Sep 2002    JN  *  26 Ten Best Intranets of 2002 Dec 2000    NNG  *  26 Buy Me: WAP Usability Report Mar 1999    JN  *  26 Trust or Bust: Communicating trustworthiness in web design Nov 1996    JN  *  26 Marginalia of Web design: page titles, colored text, and thumbnail images Oct 1996    JN  *  26 Web access for disabled users Nov 2001    JN  *  25 Beyond Accessibility: Treating Users with Disabilities as People Sep 2003    NNG  *  24 Buy Me: Intranet Design Annual 2003: Ten Best Intranets of the Year Sep 2003    JN  *  24 Misconceptions About Usability Jan 2003    NNG  *  24 Buy Me: Usability Return on Investment Apr 2002    NNG  *  24 Buy Me: Web Usability for Senior Citizens May 1997    JN  *  24 The difference between Web design and GUI design Apr 1997    JN  *  24 Zipf Curves and Website Popularity Sep 2004    JN  *  23 Checkboxes vs. Radio Buttons Jan 2004    TOG  *  23 Panther: The Good, the Bad, and the Ugly Apr 2003    JN  *  23 Will Plain-Text Ads Continue to Rule? Apr 2003    JN  *  23 Paper Prototyping: Getting User Data Before You Code Sep 2004    JN  *  22 Bush vs. Kerry: Email Newsletters Rated Feb 2004    JN  *  22 Keep Online Surveys Short Aug 2003    TOG  *  22 Its Time We Got Respect Apr 2001    NNG  *  22 Buy Me: Guidelines from Usability Studies with Journalists Dec 2000    JN  *  22 WAP Field Study Findings Dec 1999    JN  *  22 Voodoo usability Apr 1999    JN  *  22 Stuck with old browsers until 2003 Nov 1998    JN  *  22 2D is better than 3D Jul 2000    JN  *  21 WAP backlash Aug 1999    JN  *  21 Do interface standards stifle design creativity? Nov 1998    JN  *  21 The value of keeping pages alive forever Aug 1998    JN  *  21 The Web usage paradox: Why do people use something this bad? Mar 2003    JN  *  20 Persuasive Design: New Captology Book Feb 2003    JN  *  20 Homepage Real Estate Allocation Oct 2002    NNG  *  20 Buy Me: Flash Usability: Design Guidelines for Web-Based Functionality, Tools, and Applications Oct 2002    JN  *  20 Making Flash Usable for Users With Disabilities Jul 2002    JN  *  20 User Empowerment and the Fun Factor Apr 2001    JN  *  20 Collect, Compare, Choose: The 3Cs of Critical Web Use Oct 2000    JN  *  20 Content Creation for Average People Feb 2000    JN  *  20 Novice vs. expert users May 1998    JN  *  20 Cost of user testing a website Dec 2003    JN  *  19 Automated Email From Websites to Customers Oct 2003    JN  *  19 About Us : Presenting Information About an Organization on Its Website Jun 2003    JN  *  19 Usability For $200 Aug 2001    JN  *  19 Did Poor Usability Kill E-Commerce? Jul 2001    TOG  *  19 Good Grips: Usability before Branding Jun 2001    TOG  *  19 How to Deliver a Report Without Getting Lynched Jan 2001    JN  *  19 Usability Metrics Apr 2000    JN  *  19 Reset and Cancel buttons Jan 1998    JN  *  19 Sun's New Web Design Aug 1997    JN  *  19 Community is dead; long live mega-collaboration May 2003    JN  *  18 Convincing Clients to Pay for Usability Feb 2003    NNG  *  18 Buy Me: Usability of the Investor Relations Area of Corporate Websites Apr 2002    JN  *  18 Usability for Senior Citizens Nov 2001    JN  *  18 10 Best Intranet Designs of 2001 Sep 2001    JN  *  18 Designing Web Ads Using Click-Through Data Nov 2000    JN  *  18 Drop-Down Menus: Use Sparingly Mar 2000    TOG  *  18 Apple Squandering the Advantage Oct 1998    JN  *  18 Failure of corporate websites Oct 1998    JN  *  18 Personalization is over-rated Mar 1998    JN  *  18 The increasing conservatism of Web users Mar 1998    JN  *  18 Better than Reality: A fundamental Internet principle Jan 1998    DON  *  18 Gratuitous Graphics and Human-Centered Website Design Apr 1997    JN  *  18 Do websites have increasing returns? (how important is it to be a big site?) Feb 1997    JN  *  18 WebTV usability review Dec 1994    JN  *  18 Report From a 1994 Web Usability Study Jul 2004    JN  *  17 Beyond the Buy Button in E-Commerce Jul 2003    JN  *  17 Gateway Pages Prevent PDF Shock Aug 2000    JN  *  17 Mailing list usability May 1999    JN  *  17 Who commits the Top Ten Mistakes in web design? Feb 2005    JN  *  16 Ten Best Intranets of 2005 May 2004    JN  *  16 Thirty Years With Computers Aug 2003    JN  *  16 Mobile Devices: One Generation From Useful Nov 2002    NNG  *  16 Buy Me: Intranet Usability: Design Guidelines from Studies with Intranet Users Aug 2000    JN  *  16 Why Doc Searls Doesnt Sell Any Books Jun 2000    JN  *  16 The Network is the User Experience: Microsoft's .NET announcement Oct 1999    JN  *  16 Prioritize: Good content bubbles to the top Sep 1999    JN  *  16 Reputation managers are finally happening Aug 1999    JN  *  16 Video and streaming media Jul 1999    JN  *  16 Affiliates Programs Feb 1999    JN  *  16 Why people shop on the Web Apr 1998    JN  *  16 Nielsen's Law of Internet bandwidth: it grows by 50% per year Aug 2004    JN  *  15 Deceivingly Strong Information Scent Costs Sales Sep 2003    JN  *  15 Alertbox #200 Sep 2003    NNG  *  15 Buy Me: Paper Prototyping: A How-To Training Video Apr 2003    JN  *  15 Alternative Interfaces for Accessibility Mar 2003    JN  *  15 Intranet Portals: A Tool Metaphor for Corporate Information Mar 2003    JN  *  15 Do Productivity Increases Generate Economic Gains? Feb 2003    JN  *  15 Employee Directory Search: Resolving Conflicting Usability Guidelines Feb 2001    JN  *  15 Success Rate: The Simplest Usability Metric May 1998    JN  *  15 Using greeked layouts to test page templates Sep 2004    JN  *  14 Preparing for the Holiday Shopping Season Jun 2004    JN  *  14 Remote Control Anarchy Apr 2004    JN  *  14 B2B: Help Your Fans Convince Their Bosses Oct 2003    JN  *  14 Ten Best Intranets of 2003 Nov 2001    NNG  *  14 Buy Me: 10 Best Intranets of 2001 Feb 2000    JN  *  14 Does the Internet make us lonely? Jul 1999    JN  *  14 Metcalfes Law in reverse Apr 1999    JN  *  14 Intranet portals: the corporate information infrastructure Jan 1999    JN  *  14 Collecting feedback from users of a Web archive (reader challenge) Jan 1999    DON  *  14 Affordances and Design Jul 1987    JN  *  14 Hypertext'87 Trip Report Nov 2004    DON  *  13 Personas: Empathetic Focus Oct 2003    NNG  *  13 Buy Me: About Us: Usability Guidelines for Presenting Company Information on Corporate Websites Sep 2002    JN  *  13 Offshore Usability Oct 2001    JN  *  13 Poor Code Quality Contaminates Users Conceptual Models Jul 2001    JN  *  13 Tagline Blues: What's the Site About? Apr 2001    JN  *  13 Corporate Websites Get a D in PR Dec 2000    JN  *  13 The Web in 2001: Paying Customers Feb 2000    TOG  *  13 OS X: A First Look Jul 1998    JN  *  13 Electronic books - a bad idea Feb 1996    JN  *  13 In defense of paper Jul 2004    JN  *  12 Card Sorting: How Many Users to Test Jun 2004    JN  *  12 Ten Best Government Intranets Sep 2003    JN  *  12 Time to Make Tech Work Jun 2003    JN  *  12 Diversity is Power for Specialized Sites May 2003    JN  *  12 Making Web Advertisements Work Apr 2002    NNG  *  12 Buy Me: Usability of Websites for Children Jan 2002    DON  *  12 Flat-screen iMac wows design guru Jun 2001    JN  *  12 Error Message Guidelines Nov 2000    JN  *  12 Security & Human Factors May 1999    JN  *  12 Readers Comments on the new Top-10 Design Mistakes Aug 1996    JN  *  12 International usability Dec 1994    JN  *  12 Severity Ratings for Usability Problems May 2005    DON  *  11 PPVMTDO: The convergence in mobile devices. Mar 2004    JN  *  11 Productivity in the Service Economy Jan 2001    TOG  *  11 The Butterfly Ballot: Anatomy of a Disaster Nov 1999    JN  *  11 Usability as barrier to entry Sep 1999    JN  *  11 User-supportive Internet architecture Jun 1999    TOG  *  11 When Interfaces Kill: What Really Happened to John Denver Nov 1998    JN  *  11 Why Yahoo is good (but may get worse) Sep 1998    JN  *  11 Does Internet = Web? Aug 1997    JN  *  11 Loyalty on the Web Feb 1997    JN  *  11 TV vs. computers as Web media Mar 2005    DON  *  10 Why do you like iPod when the shuttle is so bad? Nov 2004    JN  *  10 Acting on User Research Mar 2003    JN  *  10 PR on Websites: Increasing Usability Jan 2003    JN  *  10 Voice Interfaces: Assessing the Potential Jun 2002    JN  *  10 Improving Usability Guideline Compliance May 2002    JN  *  10 Supporting Multiple-Location Users Feb 2002    JN  *  10 Avoiding Commodity Status Jan 2002    NNG  *  10 Buy Me: Site Map Usability Aug 2001    TOG  *  10 Good Lawyers, Bad Products Jun 2001    DON  *  10 The Perils of Home Theater Apr 2001    TOG  *  10 ReplayTV Oct 1999    JN  *  10 Graceful degradation of scalable Internet services Jul 1999    JN  *  10 Web research: Believe the data Jun 1998    TOG  *  10 Maximizing Windows Dec 1994    JN  *  10 1994 Design of SunWeb - Sun Microsystems' Intranet Nov 2004    DON  *  9 Design as Communication Sep 2004    TOG  *  9 The Worst Interface Ever Jun 2004    NNG  *  9 Buy Me: Ten Best Government and Public Sector Intranet Designs Mar 2004    DON  *  9 Emotional about design : The Guardian Interview Mar 2003    NNG  *  9 Buy Me: Usability of Intranet Portals: Report from the Trenches Feb 2003    JN  *  9 Investor Relations Website Design Jul 2002    JN  *  9 Becoming a Usability Professional Mar 2002    JN  *  9 Top Research Laboratories in Human-Computer Interaction (HCI) May 2001    JN  *  9 Salary Survey: User Experience Professionals Earn Good Money Apr 2001    JN  *  9 Japanese Products Map the Mobile Road Ahead Jan 2001    JN  *  9 Mobile Phones: Europe's Next Minitel? Oct 2000    JN  *  9 Request Marketing Sep 2000    JN  *  9 New Devices Augur Decent Mobile User Experience Sep 2000    JN  *  9 Regulatory usability Jun 1999    JN  *  9 Content integration Oct 1998    JN  *  9 The Paradox of the Active User Jun 1998    JN  *  9 Improving the Dreaded 404 Error Message Oct 1997    JN  *  9 Measuring the Usability of Reading on the Web Sep 1997    JN  *  9 Classified Advertising: A Web Success Jun 1997    JN  *  9 The fallacy of atypical examples like Yahoo, Wall St. Journal, Disney, and Amazon Mar 1997    JN  *  9 Size Limits for Web Pages Sep 1996    JN  *  9 The rise of the sub-site Dec 1991    JN  *  9 Assessing the Usability of a User Interface Standard Oct 2004    TOG  *  8 Panic! How it Works and What To Do About It Jan 2003    JN  *  8 Recruiting Test Participants for Usability Studies Sep 2002    NNG  *  8 Buy Me: 10 Best Intranets of 2002 Jan 2002    JN  *  8 Field Studies Done Right: Fast and Observational Dec 2001    DON  *  8 DVD Menu Design: The Failures of Web Design Recreated Yet Again Nov 2001    NNG  *  8 Buy Me: How to Conduct Usability Evaluations for Accessibility May 2000    JN  *  8 Alertbox Five years retrospective Jan 2000    JN  *  8 Saying No: How to handle missing features Dec 1998    JN  *  8 Predictions for the Web in 1999 Jul 1998    JN  *  8 Impact of data quality on the Web user experience Jun 1998    JN  *  8 Should you outsource Web design? Jul 1997    JN  *  8 Style Sheets vs. Frames as Web Extensions May 1997    JN  *  8 The telephone is the best metaphor for the Web Jan 1990    DON  *  8 Human Error and the Design of Computer Systems Oct 2004    JN  *  7 Newsletter Usability: Buy my report please. Aug 2004    JN  *  7 Informational Articles Must Ask For the Order Dec 2003    NNG  *  7 Buy Me: Usability of Confirmation Email and Transactional Messages Oct 2002    JN  *  7 Celebrating Holidays and Special Occasions on Websites Aug 2002    JN  *  7 Making the Physical Environment Interactive Dec 2001    JN  *  7 User Payments: Predictions for 2001 Revisited Oct 2001    JN  *  7 The End of Homemade Websites Jul 2001    NNG  *  7 Buy Me: Making it Easy for Users to Find Physical Locations Jan 2001    DON  *  7 Applying the Behavioral, Cognitive, and Social Sciences to Products Jun 2000    JN  *  7 Customers as designers Apr 2000    JN  *  7 The mud-throwing theory of usability Oct 1998    TOG  *  7 The Sorry State of Web Design Aug 1998    JN  *  7 The end of legacy media (newspapers, magazines, books, TV networks) Jan 1998    JN  *  7 Predictions for the Web in 1998 Dec 1996    JN  *  7 Seductive User Interfaces Aug 1995    JN  *  7 Directions for online publishing Feb 2004    DON  *  6 Interview with Donald Norman on Mental Models Jan 2003    NNG  *  6 Buy Me: 233 Tips and Tricks for Recruiting Users as Participants in Usability Studies Mar 2002    JN  *  6 Protecting the Users Mailbox Feb 2002    JN  *  6 Official Winter Olympics Site: Not Even Bronze Sep 2001    JN  *  6 Mobile Devices Will Soon Be Useful Mar 2001    JN  *  6 Stationary Mobility Oct 2000    JN  *  6 Readers Comments on Content Creation for Average People Apr 2000    JN  *  6 Finally progress in Internet client design Mar 2000    NNG  *  6 Buy Me: 230 Tips and Tricks for Better Usability Testing Dec 1998    JN  *  6 Bill Gates' shopping list to build the Internet Desktop Feb 1998    JN  *  6 Tracking the growth of a site Feb 1998    JN  *  6 The Reputation Manager Nov 1997    JN  *  6 The Tyranny of the Page: continued lack of decent navigation support in Version 4 browsers Jan 1997    JN  *  6 Trends for the Web in 1997 Dec 1996    JN  *  6 International Usability Testing Jul 1996    JN  *  6 A review of Slate Magazine Feb 1996    JN  *  6 The Death of File Systems Mar 2005    DON  *  5 When data and applications are all on the internet Mar 2005    DON  *  5 Why are your books so badly designed? Jan 2004    JN  *  5 How Big is the Difference Between Websites? Nov 2003    TOG  *  5 When Good Design => Bad Product Nov 2003    JN  *  5 Two Sigma: Usability and Six Sigma Quality Assurance May 2003    TOG  *  5 Multiple Mistakes Drown Interface Oct 2002    NNG  *  5 Buy Me: Accessibility and Usability of Flash for Users with Disabilities Jul 2002    TOG  *  5 Call Center: Profit or Loss? Jun 2002    JN  *  5 Reduce Redundancy: Decrease Duplicated Design Decisions Jul 2001    JN  *  5 Helping Users Find Physical Locations Oct 2000    TOG  *  5 Urbanpixel—Visible Navigation for the Web May 2000    JN  *  5 Methodology Weaknesses in Poynter Eyetrack Study Mar 2000    JN  *  5 Profit maximization vs. user loyalty May 1999    DON  *  5 Affordance, Conventions and Design Feb 1999    JN  *  5 iCab: New Browser With Structural Navigation Feb 1999    JN  *  5 Details in study methodology can make results irrelevant Jan 1999    JN  *  5 Give me your billions: Internet stock valuation and future user characteristics Nov 1998    TOG  *  5 How to Publish a Great User Manual Oct 1998    DON  *  5 Want Human-Centered Development? Reorganize the Company Nov 1995    JN  *  5 How much bandwidth is enough? Oct 1995    JN  *  5 Who should you hire to design your website? Sep 1995    JN  *  5 Trying to kill a meme for the growth of the Web Aug 1995    JN  *  5 The Human Factors of Password Security Jul 1995