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May 2006    JN     Corporate Usability Maturity: Stages 5-8
Apr 2006    JN     Corporate Usability Maturity: Stages 1-4
Apr 2006    JN     F-Shaped Pattern For Reading Web Content
Apr 2006    JN     Show Prices for Common Scenarios
Apr 2006    JN     Jakob's PR Podcast
Apr 2006    JN     Hyped Web Stories Are Irrelevant
Apr 2006    DON     A Car Is for Entertainment
Apr 2006    DON     A Time For Standards
Apr 2006    DON     Complexity again -- Isn't progress wonderful?
Apr 2006    DON     Emotionally-centered design
Apr 2006    DON     Interaction Design is still an art form: Ergonomics is real engineering
Apr 2006    DON     Interior Design Versus Product Design
Apr 2006    DON     To school or not to school
Apr 2006    DON     Whose profession is design?
Apr 2006    DON     Why doing user observations first is wrong
Mar 2006    DON     Pod Coffee Makers
Mar 2006    DON     Things That Make Us Smart: Forbes article
Mar 2006    JN     Growing a Business Website: Fix the Basics First
Mar 2006    JN     Outliers and Luck in User Performance
Mar 2006    DON     2006 Benjamin Franklin Medal in Computer and Cognitive Science
Feb 2006    JN     Avoid Within-Page Links
Feb 2006    TOG     The Scott Adams Meltdown: Anatomy of a Disaster
Feb 2006    JN     Users Interleave Sites and Genres
Jan 2006    JN     Ten Best Intranets of 2006
Jan 2006    JN     Search Engines as Leeches on the Web
Dec 2005    DON     How To Write an Effective Manual
Dec 2005    JN     One Billion Internet Users
Dec 2005    JN     Talking-Head Video Is Boring Online
Dec 2005    JN     Why Ajax Sucks (Most of the Time) - Spoof Article by Chris McEvoy
Nov 2005    JN     Accessibility Is Not Enough
Nov 2005    DON     Complexity of the Modern Automobile-Isn't Progress Wonderful?
Nov 2005    DON     Trapped In a Lufthansa Airline Seat
Nov 2005    JN     Enterprise Usability
Oct 2005    JN     Incompetent Email Marketing = Lost Future Opportunities
Oct 2005    JN     Intranet Portals Get Streamlined
Oct 2005    JN     Weblog Usability: The Top Ten Design Mistakes
Oct 2005    JN     R.I.P. WYSIWYG
Oct 2005    JN     Top Ten Web Design Mistakes of 2005
Sep 2005    JN     The Power of Defaults
Sep 2005    JN     Forms vs. Applications
Sep 2005    DON     The Truth About Google's so-called "simplicity"
Sep 2005    JN     Time Budgets for Usability Sessions
Sep 2005    JN     The Slow Tail: Time Lag Between Visiting and Buying
Sep 2005    DON     HCD harmful? A Clarification
Aug 2005    JN     Open New Windows for PDF and other Non-Web Documents
Aug 2005    JN  *  2 Putting A/B Testing in Its Place
Aug 2005    JN     International Sites: Minimum Requirements
Aug 2005    JN     Do companies fail because their technology is unusable?
Aug 2005    JN     Universal Design & Auto Design: We Are Getting Older
Jul 2005    JN     Human-Centered Design Considered Harmful
Jul 2005    JN     Amazon: No Longer the Role Model for E-Commerce Design
Jul 2005    JN     Scrolling and Scrollbars
Jul 2005    DON     When Norman Meets Chinese
Jun 2005    JN     Usability: Empiricism or Ideology?
Jun 2005    JN     Archiving Usability Reports
Jun 2005    JN     Alertbox: Ten Years
May 2005    JN     The Canonical Intranet Homepage
May 2005    JN     Mental Models For Search Are Getting Firmer
May 2005    DON     Industrial Design: Claims Without Substance
May 2005    DON  *  11 PPVMTDO: The convergence in mobile devices.
Apr 2005    DON     In Defense of PowerPoint
Apr 2005    JN     Formal Usability Reports vs. Quick Findings
Apr 2005    DON     Chapter 11: Turn Signals Are the Facial Expressions of Automobiles
Apr 2005    JN     Medical Usability: How to Kill Patients Through Bad Design
Apr 2005    DON     Minimizing the annoyance of the mobile phone
Mar 2005    JN  *  4 Evangelising Usability: Change Your Strategy at the Halfway Point
Mar 2005    DON     In Appreciation of Jef Raskin
Mar 2005    JN  *  120 Lower-Literacy Users
Mar 2005    DON  *  5 When data and applications are all on the internet
Mar 2005    DON  *  10 Why do you like iPod when the shuttle is so bad?
Mar 2005    DON  *  5 Why are your books so badly designed?
Mar 2005    TOG  *  1 The Bug Hall of Fame
Feb 2005    JN  *  16 Ten Best Intranets of 2005
Feb 2005    JN     Authentic Behavior in User Testing
Jan 2005    TOG     The 10 Most Wanted Design Bugs
Jan 2005    JN     Usability of Websites for Teenagers
Jan 2005    DON     Concept Cars
Jan 2005    DON     Robots in the Home: What Might They Do?
Jan 2005    JN     Durability of Usability Guidelines
Jan 2005    DON     Appliances of the Future
Jan 2005    DON     Where Emotional Design Fails
Jan 2005    TOG     120 Most Unpopular Bugs
Jan 2005    JN     Reviving Advanced Hypertext
Jan 2005    NNG     Buy Me: Teenagers on the Web: 60 Usability Guidelines for Creating Compelling Websites for Teens
Dec 2004    JN  *  2 Situate Follow-Ups in Context
Dec 2004    DON     With safety and security, more can be less
Dec 2004    TOG  *  130 Ten Most Wanted Design Bugs
Dec 2004    JN  *  245 The Most Hated Advertising Techniques
Nov 2004    DON  *  2 AskDon: Design + Relationships
Nov 2004    DON     AskDon: Tell me why is emotional design important for you, and for education and learning?
Nov 2004    DON     AskDon: What are your favorite top 15 most important usability principles?
Nov 2004    DON     AskDon: Which side is the steering wheel?
Nov 2004    JN  *  33 Undoing the Industrial Revolution
Nov 2004    DON  *  9 Design as Communication
Nov 2004    JN  *  10 Acting on User Research
Nov 2004    DON  *  13 Personas: Empathetic Focus
Oct 2004    TOG  *  2 The High Price of Not Listening
Oct 2004    JN  *  34 User Education Is Not the Answer to Security Problems
Oct 2004    DON     When Bugs Become Features
Oct 2004    DON     Facing to the rear
Oct 2004    TOG  *  1 Anatomy of a Panic: A Case Study
Oct 2004    TOG  *  8 Panic! How it Works and What To Do About It
Oct 2004    JN  *  7 Newsletter Usability: Buy my report please.
Oct 2004    DON     The Emotional Eye: Cockpit Complexity
Oct 2004    DON     The Emotional Eye: Navigation Systems
Sep 2004    JN  *  23 Checkboxes vs. Radio Buttons
Sep 2004    TOG  *  9 The Worst Interface Ever
Sep 2004    JN  *  22 Bush vs. Kerry: Email Newsletters Rated
Sep 2004    DON     SURPASSING CUSTOMERS’ NEEDS: WHEN TECHNOLOGY IS TOO GOOD
Sep 2004    JN  *  35 The Need for Web Design Standards
Sep 2004    JN  *  14 Preparing for the Holiday Shopping Season
Aug 2004    JN  *  37 Mastery, Mystery, and Misery: The Ideologies of Web Design
Aug 2004    JN  *  7 Informational Articles Must Ask For the Order
Aug 2004    JN  *  28 When Search Engines Become Answer Engines
Aug 2004    JN  *  15 Deceivingly Strong Information Scent Costs Sales
Jul 2004    TOG  *  2 Holistic Design: PalmOne Tungsten T3 Case Study
Jul 2004    TOG     Make Your Tungsten T3 Palm a Monster Machine
Jul 2004    JN  *  12 Card Sorting: How Many Users to Test
Jul 2004    JN  *  17 Beyond the Buy Button in E-Commerce
Jun 2004    DON     The Emotional Eye (pun Intended): Introductions
Jun 2004    DON     The Personality of Automobiles
Jun 2004    NNG  *  9 Buy Me: Ten Best Government and Public Sector Intranet Designs
Jun 2004    JN  *  12 Ten Best Government Intranets
Jun 2004    JN  *  14 Remote Control Anarchy
May 2004    JN  *  16 Thirty Years With Computers
May 2004    JN  *  43 Guidelines for Visualising Links
May 2004    JN  *  34 Change the Color of Visited Links
Apr 2004    JN  *  14 B2B: Help Your Fans Convince Their Bosses
Apr 2004    JN  *  55 Why Mobile Phones are Annoying
Mar 2004    JN  *  11 Productivity in the Service Economy
Mar 2004    JN  *  27 Why Consumer Products Have Inferior User Experience
Mar 2004    DON  *  9 Emotional about design : The Guardian Interview
Mar 2004    JN  *  30 Risks of Quantitative Studies
Feb 2004    DON  *  6 Interview with Donald Norman on Mental Models
Feb 2004    JN  *  31 Targeted Email Newsletters Show Continued Strength
Feb 2004    DON  *  2 Computers: Mac Attack
Feb 2004    TOG  *  26 Top 10 Reasons to Not Shop On Line
Feb 2004    JN  *  22 Keep Online Surveys Short
Jan 2004    JN  *  5 How Big is the Difference Between Websites?
Jan 2004    TOG  *  26 Make Your Mac a Monster Machine
Jan 2004    TOG  *  23 Panther: The Good, the Bad, and the Ugly
Jan 2004    TOG  *  40 Top 9 Reasons the Apple Dock Sucks
Jan 2004    JN  *  31 Ten Steps for Cleaning Up Information Pollution
Dec 2003    DON  *  2 Why Machines Should Fear
Dec 2003    JN  *  128 Top Ten Web Design Mistakes of 2003
Dec 2003    JN  *  19 Automated Email From Websites to Customers
Dec 2003    NNG  *  7 Buy Me: Usability of Confirmation Email and Transactional Messages
Nov 2003    DON  *  57 In Praise of Good Design: Products and their virtues
Nov 2003    TOG  *  5 When Good Design => Bad Product
Nov 2003    JN  *  5 Two Sigma: Usability and Six Sigma Quality Assurance
Nov 2003    JN  *  68 The Ten Most Violated Homepage Design Guidelines
Oct 2003    JN  *  19 About Us : Presenting Information About an Organization on Its Website
Oct 2003    NNG  *  13 Buy Me: About Us: Usability Guidelines for Presenting Company Information on Corporate Websites
Oct 2003    JN  *  14 Ten Best Intranets of 2003
Sep 2003    JN  *  15 Alertbox #200
Sep 2003    NNG  *  15 Buy Me: Paper Prototyping: A How-To Training Video
Sep 2003    NNG  *  24 Buy Me: Intranet Design Annual 2003: Ten Best Intranets of the Year
Sep 2003    JN  *  12 Time to Make Tech Work
Sep 2003    JN  *  24 Misconceptions About Usability
Aug 2003    JN  *  54 Usability 101
Aug 2003    JN  *  16 Mobile Devices: One Generation From Useful
Aug 2003    JN  *  54 Information Pollution
Aug 2003    TOG  *  22 Its Time We Got Respect
Jul 2003    DON  *  3 Why I Like my Harmony Remote Control
Jul 2003    JN  *  17 Gateway Pages Prevent PDF Shock
Jul 2003    DON  *  4 Emotional Design: People and Things
Jul 2003    DON  *  3 Interaction Design for Automobiles
Jul 2003    TOG     D'ohLT #1: Think Globally, Act Globally
Jul 2003    JN  *  108 PDF: Unfit for Human Consumption
Jul 2003    DON  *  3 The Complexity of Everyday Life
Jun 2003    JN  *  40 Information Foraging: Why Google Makes People Leave Your Site Faster
Jun 2003    JN  *  12 Diversity is Power for Specialized Sites
Jun 2003    JN  *  19 Usability For $200
May 2003    JN  *  18 Convincing Clients to Pay for Usability
May 2003    TOG  *  5 Multiple Mistakes Drown Interface
May 2003    JN  *  12 Making Web Advertisements Work
Apr 2003    JN  *  23 Will Plain-Text Ads Continue to Rule?
Apr 2003    JN  *  35 Low-End Media for User Empowerment
Apr 2003    JN  *  23 Paper Prototyping: Getting User Data Before You Code
Apr 2003    JN  *  15 Alternative Interfaces for Accessibility
Mar 2003    NNG  *  9 Buy Me: Usability of Intranet Portals: Report from the Trenches
Mar 2003    JN  *  15 Intranet Portals: A Tool Metaphor for Corporate Information
Mar 2003    JN  *  15 Do Productivity Increases Generate Economic Gains?
Mar 2003    JN  *  10 PR on Websites: Increasing Usability
Mar 2003    TOG     Swamp Buggy Races, Naples, FL
Mar 2003    JN  *  20 Persuasive Design: New Captology Book
Feb 2003    JN  *  15 Employee Directory Search: Resolving Conflicting Usability Guidelines
Feb 2003    NNG  *  18 Buy Me: Usability of the Investor Relations Area of Corporate Websites
Feb 2003    JN  *  9 Investor Relations Website Design
Feb 2003    JN  *  20 Homepage Real Estate Allocation
Jan 2003    JN  *  10 Voice Interfaces: Assessing the Potential
Jan 2003    NNG  *  6 Buy Me: 233 Tips and Tricks for Recruiting Users as Participants in Usability Studies
Jan 2003    JN  *  8 Recruiting Test Participants for Usability Studies
Jan 2003    NNG  *  24 Buy Me: Usability Return on Investment
Jan 2003    JN  *  50 Return on Investment for Usability
Dec 2002    JN  *  133 Top Ten Web-Design Mistakes of 2002
Dec 2002    JN  *  29 In the Future, We'll All Be Harry Potter
Nov 2002    JN  *  27 Flash and Web-Based Applications
Nov 2002    JN  *  31 Intranet Usability: The Trillion-Dollar Question
Nov 2002    TOG     Tornado
Nov 2002    NNG  *  16 Buy Me: Intranet Usability: Design Guidelines from Studies with Intranet Users
Oct 2002    JN  *  7 Celebrating Holidays and Special Occasions on Websites
Oct 2002    NNG  *  20 Buy Me: Flash Usability: Design Guidelines for Web-Based Functionality, Tools, and Applications
Oct 2002    NNG  *  2 Buy Me: Celebrating Holidays and Special Occasions on Websites
Oct 2002    NNG  *  5 Buy Me: Accessibility and Usability of Flash for Users with Disabilities
Oct 2002    JN  *  20 Making Flash Usable for Users With Disabilities
Sep 2002    NNG  *  29 Buy Me: Email Newsletter Usability
Sep 2002    JN  *  47 Email Newsletters Pick Up Where Websites Leave Off
Sep 2002    JN  *  13 Offshore Usability
Sep 2002    JN  *  26 Ten Best Intranets of 2002
Sep 2002    TOG  *  3 Are Safety Experts Killing Our Kids?
Sep 2002    NNG  *  8 Buy Me: 10 Best Intranets of 2002
Aug 2002    JN  *  41 Let Users Control Font Size
Aug 2002    JN  *  7 Making the Physical Environment Interactive
Aug 2002    DON  *  32 Toilet Paper Algorithms: I didn't know you had to be a computer scientist to use toilet paper
Jul 2002    JN  *  9 Becoming a Usability Professional
Jul 2002    JN  *  20 User Empowerment and the Fun Factor
Jul 2002    TOG  *  5 Call Center: Profit or Loss?
Jul 2002    DON  *  30 Emotion and Design: Attractive Things Work Better
Jun 2002    JN  *  1 Avoiding Bias from the Survivor Effect
Jun 2002    JN  *  10 Improving Usability Guideline Compliance
Jun 2002    JN  *  5 Reduce Redundancy: Decrease Duplicated Design Decisions
May 2002    JN  *  10 Supporting Multiple-Location Users
May 2002    JN  *  85 Top Ten Guidelines for Homepage Usability
Apr 2002    JN  *  18 Usability for Senior Citizens
Apr 2002    NNG  *  24 Buy Me: Web Usability for Senior Citizens
Apr 2002    JN  *  31 Kids Corner: Website Usability for Children
Apr 2002    NNG  *  12 Buy Me: Usability of Websites for Children
Mar 2002    JN  *  9 Top Research Laboratories in Human-Computer Interaction (HCI)
Mar 2002    JN  *  6 Protecting the Users Mailbox
Mar 2002    JN  *  45 Deep Linking is Good Linking
Feb 2002    DON     complex device or user error?
Feb 2002    JN  *  6 Official Winter Olympics Site: Not Even Bronze
Feb 2002    DON     learner-centered design and other relevant issues
Feb 2002    DON  *  1 A robot revolution is coming your way
Feb 2002    JN  *  10 Avoiding Commodity Status
Feb 2002    DON  *  3 Everyday Design
Feb 2002    DON  *  3 In Defense of Cheating
Jan 2002    JN  *  8 Field Studies Done Right: Fast and Observational
Jan 2002    DON  *  12 Flat-screen iMac wows design guru
Jan 2002    NNG  *  10 Buy Me: Site Map Usability
Jan 2002    JN  *  38 Site Map Usability
Dec 2001    JN  *  7 User Payments: Predictions for 2001 Revisited
Dec 2001    DON  *  4 DVD Menu Design: The Failures of Web Design Recreated Yet Again
Dec 2001    DON  *  8 DVD Menu Design: The Failures of Web Design Recreated Yet Again
Dec 2001    TOG  *  2 Arm-wrestling the Photoshop Police
Nov 2001    JN  *  18 10 Best Intranet Designs of 2001
Nov 2001    JN  *  25 Beyond Accessibility: Treating Users with Disabilities as People
Nov 2001    NNG  *  40 Buy Me: Beyond ALT Text
Nov 2001    NNG  *  8 Buy Me: How to Conduct Usability Evaluations for Accessibility
Nov 2001    NNG  *  14 Buy Me: 10 Best Intranets of 2001
Nov 2001    TOG     On Sex & Violence
Oct 2001    DON  *  1 Internet's future debated at PopTech conference
Oct 2001    JN  *  13 Poor Code Quality Contaminates Users Conceptual Models
Oct 2001    JN  *  7 The End of Homemade Websites
Oct 2001    TOG  *  2 The Airport Experience
Sep 2001    JN  *  2 Deferred Hypertext: The Virtues of Delayed Gratification
Sep 2001    JN  *  6 Mobile Devices Will Soon Be Useful
Sep 2001    JN  *  18 Designing Web Ads Using Click-Through Data
Sep 2001    TOG     Core Decisions
Sep 2001    DON     How Might Humans Interact with Robots?
Aug 2001    JN  *  19 Did Poor Usability Kill E-Commerce?
Aug 2001    JN  *  41 First Rule of Usability? Don't Listen to Users
Aug 2001    TOG  *  10 Good Lawyers, Bad Products
Jul 2001    JN  *  13 Tagline Blues: What's the Site About?
Jul 2001    JN  *  5 Helping Users Find Physical Locations
Jul 2001    NNG  *  7 Buy Me: Making it Easy for Users to Find Physical Locations
Jul 2001    TOG  *  19 Good Grips: Usability before Branding
Jun 2001    JN  *  3 Server-Side Payments - Bill Gates Plan to Dominate the Internet
Jun 2001    JN  *  12 Error Message Guidelines
Jun 2001    JN  *  34 Avoid PDF for On-Screen Reading
Jun 2001    TOG  *  19 How to Deliver a Report Without Getting Lynched
Jun 2001    DON  *  2 Learning from the Success of Computer Games
Jun 2001    DON  *  3 Lessons Learned from Video Games and Museum Exhibits
Jun 2001    DON  *  10 The Perils of Home Theater
May 2001    JN  *  9 Salary Survey: User Experience Professionals Earn Good Money
May 2001    JN  *  28 Search: Visible and Simple
May 2001    NNG  *  39 Buy Me: E-commerce User Experience
May 2001    NNG  *  4 Buy Me: E-commerce User Experience: Methodology of the Study
May 2001    TOG  *  2 Internet Perspective
Apr 2001    JN  *  9 Japanese Products Map the Mobile Road Ahead
Apr 2001    JN  *  20 Collect, Compare, Choose: The 3Cs of Critical Web Use
Apr 2001    NNG  *  22 Buy Me: Guidelines from Usability Studies with Journalists
Apr 2001    JN  *  13 Corporate Websites Get a D in PR
Apr 2001    TOG  *  10 ReplayTV
Mar 2001    JN  *  6 Stationary Mobility
Mar 2001    JN  *  4 Retaining Key Staff: What High-Tech Employees Say versus What They Do
Mar 2001    DON  *  1 Cyborgs of the New Millennium
Feb 2001    JN  *  32 Are Users Stupid?
Feb 2001    JN  *  15 Success Rate: The Simplest Usability Metric
Feb 2001    TOG  *  40 Top 10 Reasons the Apple Dock Sucks
Jan 2001    JN  *  19 Usability Metrics
Jan 2001    JN  *  9 Mobile Phones: Europe's Next Minitel?
Jan 2001    DON  *  7 Applying the Behavioral, Cognitive, and Social Sciences to Products
Jan 2001    TOG  *  86 First Principles Of Design
Jan 2001    TOG  *  11 The Butterfly Ballot: Anatomy of a Disaster
Jan 2001    TOG     The Vital Role of Editors
Dec 2000    JN  *  13 The Web in 2001: Paying Customers
Dec 2000    JN  *  22 WAP Field Study Findings
Dec 2000    NNG  *  26 Buy Me: WAP Usability Report
Nov 2000    JN  *  12 Security & Human Factors
Nov 2000    JN  *  18 Drop-Down Menus: Use Sparingly
Oct 2000    JN  *  188 Flash: 99% Bad
Oct 2000    JN  *  3 Collecting Feedback About Your Website's Search Interface
Oct 2000    JN  *  9 Request Marketing
Oct 2000    JN  *  20 Content Creation for Average People
Oct 2000    JN  *  6 Readers Comments on Content Creation for Average People
Oct 2000    TOG  *  5 Urbanpixel—Visible Navigation for the Web
Oct 2000    TOG     Why is Apple in Trouble?
Sep 2000    JN  *  9 New Devices Augur Decent Mobile User Experience
Sep 2000    JN  *  9 Regulatory usability
Sep 2000    TOG  *  3 The Destructive Role of Denial in Web Design
Sep 2000    TOG  *  1 The Evolution of the Interface
Aug 2000    JN  *  17 Mailing list usability
Aug 2000    JN  *  1 Readers Comments on Why Doc Searls Doesnt Sell Any Books
Aug 2000    JN  *  16 Why Doc Searls Doesnt Sell Any Books
Jul 2000    JN  *  49 End of Web design
Jul 2000    JN  *  1 History of Print Standards
Jul 2000    JN     Readers Comments on End of Web Design
Jul 2000    JN  *  2 Readers Comments on WAP Backlash
Jul 2000    JN  *  21 WAP backlash
Jun 2000    JN  *  16 The Network is the User Experience: Microsoft's .NET announcement
Jun 2000    JN  *  7 Customers as designers
Jun 2000    TOG  *  2 If They Don't Test, Don't Hire Them
May 2000    JN  *  8 Alertbox Five years retrospective
May 2000    JN  *  3 Boos Demise
May 2000    JN  *  1 Readers Comments on Alertbox Five Years Retrospective
May 2000    JN  *  49 Eyetracking Study of Web Readers
May 2000    JN  *  5 Methodology Weaknesses in Poynter Eyetrack Study
May 2000    TOG  *  1 Cellphone Solution in Search of a Champion
Apr 2000    JN  *  6 Finally progress in Internet client design
Apr 2000    JN  *  19 Reset and Cancel buttons
Apr 2000    JN  *  7 The mud-throwing theory of usability
Mar 2000    JN  *  90 Why you only need to test with 5 users
Mar 2000    JN  *  5 Profit maximization vs. user loyalty
Mar 2000    TOG  *  18 Apple Squandering the Advantage
Mar 2000    NNG  *  6 Buy Me: 230 Tips and Tricks for Better Usability Testing
Feb 2000    JN  *  14 Does the Internet make us lonely?
Feb 2000    JN  *  20 Novice vs. expert users
Feb 2000    TOG  *  13 OS X: A First Look
Jan 2000    JN  *  8 Saying No: How to handle missing features
Jan 2000    DON  *  1 Usability Is Not a Luxury
Jan 2000    JN  *  54 Is navigation useful?
Jan 2000    DON  *  3 Technology and the Rise of the For-profit University
Dec 1999    JN  *  2 Ten Biggest Thinkers of the 20th Century
Dec 1999    JN  *  2 Predictions for 1999 Revisited
Dec 1999    JN  *  4 Predictions for the Web in 2000
Dec 1999    JN  *  22 Voodoo usability
Dec 1999    TOG  *  1 A Century of Scams
Dec 1999    TOG  *  1 Traffic Engineers: Thieves of Time
Nov 1999    JN  *  11 Usability as barrier to entry
Nov 1999    JN  *  48 When bad design becomes the standard
Nov 1999    TOG  *  2 On Walls and Mouse Holes: Security and privacy
Oct 1999    JN  *  10 Graceful degradation of scalable Internet services
Oct 1999    JN  *  16 Prioritize: Good content bubbles to the top
Oct 1999    JN  *  65 Ten good deeds in web design
Oct 1999    TOG     The Pump
Sep 1999    JN  *  11 User-supportive Internet architecture
Sep 1999    JN  *  16 Reputation managers are finally happening
Sep 1999    TOG  *  1 Avoiding Frequent Flier Syndrome
Aug 1999    JN  *  21 Do interface standards stifle design creativity?
Aug 1999    JN  *  16 Video and streaming media
Aug 1999    TOG  *  2 How Programmers Stole the Web
Aug 1999    TOG  *  1 Making the Right Technology Decision
Aug 1999    TOG  *  1 Restaurant bills resolved
Jul 1999    JN  *  14 Metcalfes Law in reverse
Jul 1999    JN  *  2 Readers Comments on Metcalfe's Law in Reverse
Jul 1999    JN  *  16 Affiliates Programs
Jul 1999    JN  *  1 Reverse Affiliates Programs
Jul 1999    JN  *  10 Web research: Believe the data
Jun 1999    JN  *  9 Content integration
Jun 1999    JN  *  36 Disabled accessibility: the pragmatic approach
Jun 1999    TOG  *  11 When Interfaces Kill: What Really Happened to John Denver
May 1999    JN  *  1 Readers Comments on Global Web Trends
May 1999    JN  *  12 Readers Comments on the new Top-10 Design Mistakes
May 1999    JN  *  166 The top ten new mistakes of web design
May 1999    JN  *  17 Who commits the Top Ten Mistakes in web design?
May 1999    JN  *  125 Top Ten Mistakes revisited three years later
May 1999    DON  *  5 Affordance, Conventions and Design
Apr 1999    JN  *  22 Stuck with old browsers until 2003
Apr 1999    JN  *  1 International Internet Bandwidth Getting Worse
Apr 1999    JN  *  2 Assumptions for Productivity Calculation
Apr 1999    JN  *  14 Intranet portals: the corporate information infrastructure
Apr 1999    JN  *  3 Readers Comments on Intranet Portals
Apr 1999    TOG  *  4 Maximum Security
Mar 1999    JN  *  3 Compound Domain Names
Mar 1999    JN  *  1 Readers Comments on URL as UI
Mar 1999    JN  *  43 URL as UI
Mar 1999    JN  *  1 Prepare for Trust-Demolishing Disasters
Mar 1999    JN  *  1 Readers Comments on Web Trust
Mar 1999    JN  *  26 Trust or Bust: Communicating trustworthiness in web design
Mar 1999    DON  *  2 Banner Blindness, Human Cognition and Web Design
Feb 1999    JN  *  5 iCab: New Browser With Structural Navigation
Feb 1999    JN  *  5 Details in study methodology can make results irrelevant
Feb 1999    JN  *  3 Rebuttal: Not Known That Study Bias is Worse For Online
Feb 1999    JN  *  16 Why people shop on the Web
Feb 1999    TOG  *  70 A Quiz Designed to Give You Fitts
Jan 1999    JN  *  62 The difference between print design and Web design
Jan 1999    JN  *  5 Give me your billions: Internet stock valuation and future user characteristics
Jan 1999    JN  *  2 Advice for Designing Vast Web Archives
Jan 1999    JN  *  14 Collecting feedback from users of a Web archive (reader challenge)
Jan 1999    JN  *  2 Collecting User Feedback From a Beta-Test Site
Jan 1999    JN  *  2 Original Problem Statement: Archivist Needs User Feedback
Jan 1999    DON  *  14 Affordances and Design
Jan 1999    DON  *  1 Donald Norman Looks Forward to the New Century
Jan 1999    DON     I can't imagine more interaction than the banana going inside my body.
Dec 1998    JN  *  4 Predictions for 1998 Revisited
Dec 1998    JN  *  8 Predictions for the Web in 1999
Dec 1998    JN  *  2 Readers Comments on Predictions for 1999
Dec 1998    JN  *  6 Bill Gates' shopping list to build the Internet Desktop
Dec 1998    TOG  *  1 How to Screw Up Lodging and Travel Sites
Nov 1998    JN  *  1 Readers Comments on Eternal Pages
Nov 1998    JN  *  21 The value of keeping pages alive forever
Nov 1998    JN  *  22 2D is better than 3D
Nov 1998    JN  *  2 Readers Comments on 3D User Interfaces
Nov 1998    JN  *  2 Compute Your Own Web Traffic Rank
Nov 1998    TOG     Designing Manufacturer/Distributor Sites That Work
Nov 1998    TOG  *  1 Fulfilling the Promise of Computers
Nov 1998    TOG  *  5 How to Publish a Great User Manual
Nov 1998    JN  *  11 Why Yahoo is good (but may get worse)
Oct 1998    JN  *  18 Failure of corporate websites
Oct 1998    JN  *  18 Personalization is over-rated
Oct 1998    JN  *  9 The Paradox of the Active User
Oct 1998    DON  *  2 Being Analog
Oct 1998    DON  *  2 Drop Everything You're Doing
Oct 1998    DON  *  4 Let me tell you about Gertrude
Oct 1998    TOG  *  1 Seven +/- 32768
Oct 1998    TOG  *  7 The Sorry State of Web Design
Oct 1998    DON  *  5 Want Human-Centered Development? Reorganize the Company
Oct 1998    TOG  *  3 Website Navigation Bars
Sep 1998    JN  *  1 Media Distinctions Caused by Technology
Sep 1998    JN  *  2 Readers Comments on the End of Legacy Media
Sep 1998    JN  *  11 Does Internet = Web?
Sep 1998    JN  *  115 Microcontent: writing headlines, page titles, and email subject lines
Sep 1998    TOG     The Complexity Paradox
Sep 1998    TOG     The Polite Interface or Guidelines for Dialogs
Aug 1998    JN  *  7 The end of legacy media (newspapers, magazines, books, TV networks)
Aug 1998    TOG     Designing Single-Use Applications
Aug 1998    JN  *  21 The Web usage paradox: Why do people use something this bad?
Aug 1998    TOG  *  2 Scaling Information Access
Jul 1998    TOG  *  1 Silo Design for Web Transactions
Jul 1998    JN  *  13 Electronic books - a bad idea
Jul 1998    TOG  *  1 Intuitive vs. Familiar
Jul 1998    JN  *  2 Internet World 2008: Two Talks I Might Present in Ten Years
Jul 1998    TOG  *  1 Justifying Rough Sketches
Jul 1998    JN  *  8 Impact of data quality on the Web user experience
Jul 1998    TOG  *  1 Separating the Men from the Toys
Jul 1998    TOG     Designers as Architects
Jun 1998    TOG  *  1 How to Buy a Designer
Jun 1998    JN  *  2 Readers Comments on Outsourcing Web Design
Jun 1998    JN  *  8 Should you outsource Web design?
Jun 1998    TOG  *  1 Cross-Platform Realities
Jun 1998    TOG  *  4 Close-coupled Usability Testing
Jun 1998    JN  *  64 Fighting linkrot
Jun 1998    JN  *  9 Improving the Dreaded 404 Error Message
Jun 1998    JN  *  3 Readers Comments on Linkrot
Jun 1998    TOG  *  10 Maximizing Windows
Jun 1998    DON  *  3 The Life Cycle of a Technology: Why it is so difficult for large companies to innovate
May 1998    JN  *  4 Micro-containers and new distribution networks are an example of strategic thinking and the coming Web patent bonanza
May 1998    JN  *  1 Solution to the Greeked Page Templates
May 1998    JN  *  15 Using greeked layouts to test page templates
May 1998    JN  *  20 Cost of user testing a website
May 1998    JN  *  3 When to Outsource the Recruiting of Test Users
Apr 1998    JN  *  4 Global Web: Driving the international network economy
Apr 1998    JN  *  16 Nielsen's Law of Internet bandwidth: it grows by 50% per year
Mar 1998    JN  *  18 The increasing conservatism of Web users
Mar 1998    JN  *  18 Better than Reality: A fundamental Internet principle
Feb 1998    JN  *  6 Tracking the growth of a site
Feb 1998    JN  *  2 Readers Comments on the Reputation Manager
Feb 1998    JN  *  6 The Reputation Manager
Jan 1998    JN  *  2 Readers Comments on Micropayments
Jan 1998    JN  *  40 The case for micro-payments
Jan 1998    JN  *  2 User Interfaces for Internet Payments
Jan 1998    JN  *  19 Sun's New Web Design
Jan 1998    JN  *  33 Using link titles to help users predict where they are going
Jan 1998    JN  *  4 The JavaRing: A Wearable Computer
Jan 1998    DON  *  18 Gratuitous Graphics and Human-Centered Website Design
Jan 1998    JN  *  2 Predictions for 1997 Revisited
Jan 1998    JN  *  7 Predictions for the Web in 1998
Jan 1998    DON     The Post Disciplinary Revolution: Industrial Design and Human Factors—Heal Yourselves
Jan 1998    JN  *  2 What Will Not Happen in 1998
Dec 1997    JN  *  28 Changes in Web usability since 1994
Dec 1997    JN  *  4 Discount Usability for the Web
Dec 1997    JN  *  2 Telephone Usability: Voice is Just Another Datatype
Dec 1997    JN  *  31 The Use and Misuse of Focus Groups
Nov 1997    JN  *  4 Book review: Esther Dyson's Release 2.0 gives strategic vision for the network economy
Nov 1997    JN  *  6 The Tyranny of the Page: continued lack of decent navigation support in Version 4 browsers
Oct 1997    JN  *  3 Functionality applets vs. content applets: when to step outside the Web page
Oct 1997    JN  *  245 How people read on the Web
Oct 1997    JN  *  9 Measuring the Usability of Reading on the Web
Oct 1997    JN  *  38 Why Web Users Scan Instead of Read
Sep 1997    JN  *  48 Difference between intranet and Internet design
Sep 1997    JN  *  9 Classified Advertising: A Web Success
Sep 1997    JN  *  34 Why advertising doesn't work on the Web
Aug 1997    JN  *  19 Community is dead; long live mega-collaboration
Aug 1997    JN  *  4 Frequent-Browser Programs
Aug 1997    JN  *  11 Loyalty on the Web
Aug 1997    JN  *  3 Too Much Loyalty and Quality May Harm You
Aug 1997    JN  *  2 Why Site Tourists are Worthless
Jul 1997    JN  *  36 Search usability
Jul 1997    JN  *  57 Effective use of style sheets
Jul 1997    JN  *  8 Style Sheets vs. Frames as Web Extensions
Jun 1997    JN  *  42 Top ten mistakes of Web management
Jun 1997    JN  *  3 Loaded Cost of Employee Time
Jun 1997    JN  *  9 The fallacy of atypical examples like Yahoo, Wall St. Journal, Disney, and Amazon
May 1997    JN  *  8 The telephone is the best metaphor for the Web
May 1997    JN  *  24 The difference between Web design and GUI design
May 1997    JN  *  2 Why Web Design is Similar to GUI Design
Apr 1997    JN  *  18 Do websites have increasing returns? (how important is it to be a big site?)
Apr 1997    JN  *  3 Tech support tales show that novice users have immense problems using the Internet
Apr 1997    JN  *  3 The Concepts of Increasing and Diminishing Returns
Apr 1997    JN  *  2 Traffic from Referring Sites
Apr 1997    JN  *  24 Zipf Curves and Website Popularity
Mar 1997    JN  *  101 Be succinct: how to write for the Web
Mar 1997    JN  *  9 Size Limits for Web Pages
Mar 1997    JN  *  49 The need for download speed
Feb 1997    JN  *  11 TV vs. computers as Web media
Feb 1997    JN  *  1 Ideas for Improved Within-Page Navigation
Feb 1997    JN  *  18 WebTV usability review
Jan 1997    JN  *  4 Browser Usage Statistics
Jan 1997    JN  *  3 Data Lives Forever
Jan 1997    DON  *  3 How Might People Interact with Agents?
Jan 1997    JN  *  2 Predictions for 1996 Revisited
Jan 1997    JN  *  2 Sketch of the Archetypal Computer
Jan 1997    JN  *  6 Trends for the Web in 1997
Dec 1996    JN  *  6 International Usability Testing
Dec 1996    JN  *  7 Seductive User Interfaces
Dec 1996    JN  *  137 Why frames suck most of the time
Nov 1996    JN  *  26 Marginalia of Web design: page titles, colored text, and thumbnail images
Oct 1996    JN  *  26 Web access for disabled users
Sep 1996    JN  *  2 A Web Design Expert Reviews the Candidates' Sites
Sep 1996    JN  *  9 The rise of the sub-site
Aug 1996    JN  *  2 Flag Problems
Aug 1996    JN  *  3 Instructions for Branch Office Testing
Aug 1996    JN  *  12 International usability
Aug 1996    JN  *  44 The Anti-Mac Interface
Jul 1996    JN  *  6 A review of Slate Magazine
Jul 1996    JN  *  3 Comparing the Slate Designs
Jun 1996    JN  *  56 How to write inverted pyramids in cyberspace
May 1996    JN  *  329 Top ten mistakes of Web design
Apr 1996    JN  *  3 The Web backlash of 1996
Mar 1996    JN  *  3 The Internet Desktop
Feb 1996    JN  *  13 In defense of paper
Feb 1996    JN  *  6 The Death of File Systems
Jan 1996    DON  *  3 Design as Practiced
Jan 1996    JN  *  4 Trends for website survival in 1996: Relationships on the Web
Dec 1995    JN  *  34 Guidelines for multimedia on the Web
Dec 1995    JN  *  1 Using Deforestation of the Rain Forest as an Example
Nov 1995    JN  *  5 How much bandwidth is enough?
Nov 1995    JN  *  2 Needing a Personal T1 Line
Oct 1995    JN  *  5 Who should you hire to design your website?
Sep 1995    JN  *  1 Bass Curves for the Diffusion of Innovations
Sep 1995    JN  *  5 Trying to kill a meme for the growth of the Web
Aug 1995    DON  *  1 Advanced TV Standards
Aug 1995    JN  *  3 Beyond Being There
Aug 1995    JN  *  7 Directions for online publishing
Aug 1995    JN  *  4 Generations of Online Services
Aug 1995    JN  *  5 The Human Factors of Password Security
Jul 1995    JN  *  1 Features Missing in Current Web Browsers
Jul 1995    JN  *  1 Navigation Features in Netscape 1.1
Jul 1995    JN  *  1 Spring-Loaded Modes
Jul 1995    JN  *  5 The future of Web browsers and their navigation support features
Jul 1995    JN  *  2 Two Basic Hypertext Presentation Models
Jun 1995    JN  *  2 Technology Transfer of Heuristic Evaluation and Usability Inspection
Jun 1995    JN  *  4 Warning against pitfalls in Java and HotJava user interfaces
May 1995    JN  *  4 1995 Design of Sun Microsystems' Website
May 1995    JN  *  5 The Anti-Mac: Violating the Macintosh Human Interface Guidelines
Feb 1995    JN  *  4 The Future of Hypertext
Dec 1994    JN  *  10 1994 Design of SunWeb - Sun Microsystems' Intranet
Dec 1994    JN  *  4 Characteristics of Usability Problems Found by Heuristic Evaluation
Dec 1994    JN     Goal Composition: Extending Task Analysis to Predict Things People May Want to Do
Dec 1994    JN  *  41 Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier
Dec 1994    JN  *  44 How to Conduct a Heuristic Evaluation
Dec 1994    JN  *  18 Report From a 1994 Web Usability Study
Dec 1994    JN  *  27 Response Times: The Three Important Limits
Dec 1994    JN  *  12 Severity Ratings for Usability Problems
Dec 1994    JN  *  107 Ten Usability Heuristics
Dec 1994    JN  *  4 Usability Laboratories: A 1994 Survey
Apr 1994    TOG  *  1 The "Starfire" Video Prototype Project: A Case History
Dec 1993    JN  *  2 Information Retrieval of Imperfectly Recognized Handwriting
Apr 1993    JN  *  28 Noncommand User Interfaces
Apr 1993    TOG  *  3 Magic and Software Design
Dec 1992    JN  *  5 A Layered Interaction Analysis of Direct Manipulation
Dec 1991    JN  *  9 Assessing the Usability of a User Interface Standard
Jan 1990    DON  *  8 Human Error and the Design of Computer Systems
Dec 1989    JN  *  2 Three HyperCard Stacks on CD-ROM: A Review
Jul 1987    JN  *  14 Hypertext'87 Trip Report
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