NNGroup A to Z (updated 07 May 2006)  home | timeline | recent | popular | e-reports | userati | books | about  Sort By: Date Who   Popular   Title Nov 2001    JN  *  18 10 Best Intranet Designs of 2001 Jan 2005    TOG     120 Most Unpopular Bugs Dec 1994    JN  *  10 1994 Design of SunWeb - Sun Microsystems' Intranet May 1995    JN  *  4 1995 Design of Sun Microsystems' Website Mar 2006    DON     2006 Benjamin Franklin Medal in Computer and Cognitive Science Nov 1998    JN  *  22 2D is better than 3D Apr 2006    DON     A Car Is for Entertainment Dec 1999    TOG  *  1 A Century of Scams Dec 1992    JN  *  5 A Layered Interaction Analysis of Direct Manipulation Feb 1999    TOG  *  70 A Quiz Designed to Give You Fitts Jul 1996    JN  *  6 A review of Slate Magazine Feb 2002    DON  *  1 A robot revolution is coming your way Apr 2006    DON     A Time For Standards Sep 1996    JN  *  2 A Web Design Expert Reviews the Candidates' Sites Oct 2003    JN  *  19 About Us : Presenting Information About an Organization on Its Website Nov 2005    JN     Accessibility Is Not Enough Nov 2004    JN  *  10 Acting on User Research Aug 1995    DON  *  1 Advanced TV Standards Jan 1999    JN  *  2 Advice for Designing Vast Web Archives Jul 1999    JN  *  16 Affiliates Programs May 1999    DON  *  5 Affordance, Conventions and Design Jan 1999    DON  *  14 Affordances and Design Sep 2003    JN  *  15 Alertbox #200 May 2000    JN  *  8 Alertbox Five years retrospective Jun 2005    JN     Alertbox: Ten Years Apr 2003    JN  *  15 Alternative Interfaces for Accessibility Jul 2005    JN     Amazon: No Longer the Role Model for E-Commerce Design Oct 2004    TOG  *  1 Anatomy of a Panic: A Case Study Mar 2000    TOG  *  18 Apple Squandering the Advantage Jan 2005    DON     Appliances of the Future Jan 2001    DON  *  7 Applying the Behavioral, Cognitive, and Social Sciences to Products Jun 2005    JN     Archiving Usability Reports Sep 2002    TOG  *  3 Are Safety Experts Killing Our Kids? Feb 2001    JN  *  32 Are Users Stupid? Dec 2001    TOG  *  2 Arm-wrestling the Photoshop Police Nov 2004    DON  *  2 AskDon: Design + Relationships Nov 2004    DON     AskDon: Tell me why is emotional design important for you, and for education and learning? Nov 2004    DON     AskDon: What are your favorite top 15 most important usability principles? Nov 2004    DON     AskDon: Which side is the steering wheel? Dec 1991    JN  *  9 Assessing the Usability of a User Interface Standard Apr 1999    JN  *  2 Assumptions for Productivity Calculation Feb 2005    JN     Authentic Behavior in User Testing Dec 2003    JN  *  19 Automated Email From Websites to Customers Jun 2001    JN  *  34 Avoid PDF for On-Screen Reading Feb 2006    JN     Avoid Within-Page Links Jun 2002    JN  *  1 Avoiding Bias from the Survivor Effect Feb 2002    JN  *  10 Avoiding Commodity Status Sep 1999    TOG  *  1 Avoiding Frequent Flier Syndrome Apr 2004    JN  *  14 B2B: Help Your Fans Convince Their Bosses Mar 1999    DON  *  2 Banner Blindness, Human Cognition and Web Design Sep 1995    JN  *  1 Bass Curves for the Diffusion of Innovations Mar 1997    JN  *  101 Be succinct: how to write for the Web Jul 2002    JN  *  9 Becoming a Usability Professional Oct 1998    DON  *  2 Being Analog Mar 1998    JN  *  18 Better than Reality: A fundamental Internet principle Nov 2001    JN  *  25 Beyond Accessibility: Treating Users with Disabilities as People Aug 1995    JN  *  3 Beyond Being There Jul 2004    JN  *  17 Beyond the Buy Button in E-Commerce Dec 1998    JN  *  6 Bill Gates' shopping list to build the Internet Desktop Nov 1997    JN  *  4 Book review: Esther Dyson's Release 2.0 gives strategic vision for the network economy May 2000    JN  *  3 Boos Demise Jan 1997    JN  *  4 Browser Usage Statistics Sep 2004    JN  *  22 Bush vs. Kerry: Email Newsletters Rated Nov 2001    NNG  *  14 Buy Me: 10 Best Intranets of 2001 Sep 2002    NNG  *  8 Buy Me: 10 Best Intranets of 2002 Mar 2000    NNG  *  6 Buy Me: 230 Tips and Tricks for Better Usability Testing Jan 2003    NNG  *  6 Buy Me: 233 Tips and Tricks for Recruiting Users as Participants in Usability Studies Oct 2003    NNG  *  13 Buy Me: About Us: Usability Guidelines for Presenting Company Information on Corporate Websites Oct 2002    NNG  *  5 Buy Me: Accessibility and Usability of Flash for Users with Disabilities Nov 2001    NNG  *  40 Buy Me: Beyond ALT Text Oct 2002    NNG  *  2 Buy Me: Celebrating Holidays and Special Occasions on Websites May 2001    NNG  *  39 Buy Me: E-commerce User Experience May 2001    NNG  *  4 Buy Me: E-commerce User Experience: Methodology of the Study Sep 2002    NNG  *  29 Buy Me: Email Newsletter Usability Oct 2002    NNG  *  20 Buy Me: Flash Usability: Design Guidelines for Web-Based Functionality, Tools, and Applications Apr 2001    NNG  *  22 Buy Me: Guidelines from Usability Studies with Journalists Nov 2001    NNG  *  8 Buy Me: How to Conduct Usability Evaluations for Accessibility Sep 2003    NNG  *  24 Buy Me: Intranet Design Annual 2003: Ten Best Intranets of the Year Nov 2002    NNG  *  16 Buy Me: Intranet Usability: Design Guidelines from Studies with Intranet Users Jul 2001    NNG  *  7 Buy Me: Making it Easy for Users to Find Physical Locations Sep 2003    NNG  *  15 Buy Me: Paper Prototyping: A How-To Training Video Jan 2002    NNG  *  10 Buy Me: Site Map Usability Jan 2005    NNG     Buy Me: Teenagers on the Web: 60 Usability Guidelines for Creating Compelling Websites for Teens Jun 2004    NNG  *  9 Buy Me: Ten Best Government and Public Sector Intranet Designs Dec 2003    NNG  *  7 Buy Me: Usability of Confirmation Email and Transactional Messages Mar 2003    NNG  *  9 Buy Me: Usability of Intranet Portals: Report from the Trenches Feb 2003    NNG  *  18 Buy Me: Usability of the Investor Relations Area of Corporate Websites Apr 2002    NNG  *  12 Buy Me: Usability of Websites for Children Jan 2003    NNG  *  24 Buy Me: Usability Return on Investment Dec 2000    NNG  *  26 Buy Me: WAP Usability Report Apr 2002    NNG  *  24 Buy Me: Web Usability for Senior Citizens Jul 2002    TOG  *  5 Call Center: Profit or Loss? Jul 2004    JN  *  12 Card Sorting: How Many Users to Test Oct 2002    JN  *  7 Celebrating Holidays and Special Occasions on Websites May 2000    TOG  *  1 Cellphone Solution in Search of a Champion May 2004    JN  *  34 Change the Color of Visited Links Dec 1997    JN  *  28 Changes in Web usability since 1994 Apr 2005    DON     Chapter 11: Turn Signals Are the Facial Expressions of Automobiles Dec 1994    JN  *  4 Characteristics of Usability Problems Found by Heuristic Evaluation Sep 2004    JN  *  23 Checkboxes vs. Radio Buttons Sep 1997    JN  *  9 Classified Advertising: A Web Success Jun 1998    TOG  *  4 Close-coupled Usability Testing Apr 2001    JN  *  20 Collect, Compare, Choose: The 3Cs of Critical Web Use Oct 2000    JN  *  3 Collecting Feedback About Your Website's Search Interface Jan 1999    JN  *  14 Collecting feedback from users of a Web archive (reader challenge) Jan 1999    JN  *  2 Collecting User Feedback From a Beta-Test Site Aug 1997    JN  *  19 Community is dead; long live mega-collaboration Jul 1996    JN  *  3 Comparing the Slate Designs Feb 2002    DON     complex device or user error? Apr 2006    DON     Complexity again -- Isn't progress wonderful? Nov 2005    DON     Complexity of the Modern Automobile-Isn't Progress Wonderful? Mar 1999    JN  *  3 Compound Domain Names Nov 1998    JN  *  2 Compute Your Own Web Traffic Rank Feb 2004    DON  *  2 Computers: Mac Attack Jan 2005    DON     Concept Cars Oct 2000    JN  *  20 Content Creation for Average People Jun 1999    JN  *  9 Content integration May 2003    JN  *  18 Convincing Clients to Pay for Usability Sep 2001    TOG     Core Decisions Apr 2006    JN     Corporate Usability Maturity: Stages 1-4 May 2006    JN     Corporate Usability Maturity: Stages 5-8 Apr 2001    JN  *  13 Corporate Websites Get a D in PR May 1998    JN  *  20 Cost of user testing a website Jun 1998    TOG  *  1 Cross-Platform Realities Jun 2000    JN  *  7 Customers as designers Mar 2001    DON  *  1 Cyborgs of the New Millennium Jan 1997    JN  *  3 Data Lives Forever Aug 2004    JN  *  15 Deceivingly Strong Information Scent Costs Sales Mar 2002    JN  *  45 Deep Linking is Good Linking Sep 2001    JN  *  2 Deferred Hypertext: The Virtues of Delayed Gratification Nov 2004    DON  *  9 Design as Communication Jan 1996    DON  *  3 Design as Practiced Jul 1998    TOG     Designers as Architects Nov 1998    TOG     Designing Manufacturer/Distributor Sites That Work Aug 1998    TOG     Designing Single-Use Applications Sep 2001    JN  *  18 Designing Web Ads Using Click-Through Data Feb 1999    JN  *  5 Details in study methodology can make results irrelevant Aug 2001    JN  *  19 Did Poor Usability Kill E-Commerce? Sep 1997    JN  *  48 Difference between intranet and Internet design Aug 1995    JN  *  7 Directions for online publishing Jun 1999    JN  *  36 Disabled accessibility: the pragmatic approach Dec 1997    JN  *  4 Discount Usability for the Web Jun 2003    JN  *  12 Diversity is Power for Specialized Sites Aug 2005    JN     Do companies fail because their technology is unusable? Aug 1999    JN  *  21 Do interface standards stifle design creativity? Mar 2003    JN  *  15 Do Productivity Increases Generate Economic Gains? Apr 1997    JN  *  18 Do websites have increasing returns? (how important is it to be a big site?) Sep 1998    JN  *  11 Does Internet = Web? Feb 2000    JN  *  14 Does the Internet make us lonely? Jul 2003    TOG     D'ohLT #1: Think Globally, Act Globally Jan 1999    DON  *  1 Donald Norman Looks Forward to the New Century Oct 1998    DON  *  2 Drop Everything You're Doing Nov 2000    JN  *  18 Drop-Down Menus: Use Sparingly Jan 2005    JN     Durability of Usability Guidelines Dec 2001    DON  *  4 DVD Menu Design: The Failures of Web Design Recreated Yet Again Dec 2001    DON  *  8 DVD Menu Design: The Failures of Web Design Recreated Yet Again Jul 1997    JN  *  57 Effective use of style sheets Jul 1998    JN  *  13 Electronic books - a bad idea Sep 2002    JN  *  47 Email Newsletters Pick Up Where Websites Leave Off Jul 2002    DON  *  30 Emotion and Design: Attractive Things Work Better Mar 2004    DON  *  9 Emotional about design : The Guardian Interview Jul 2003    DON  *  4 Emotional Design: People and Things Apr 2006    DON     Emotionally-centered design Feb 2003    JN  *  15 Employee Directory Search: Resolving Conflicting Usability Guidelines Jul 2000    JN  *  49 End of Web design Nov 2005    JN     Enterprise Usability Jun 2001    JN  *  12 Error Message Guidelines Mar 2005    JN  *  4 Evangelising Usability: Change Your Strategy at the Halfway Point Feb 2002    DON  *  3 Everyday Design May 2000    JN  *  49 Eyetracking Study of Web Readers Oct 2004    DON     Facing to the rear Oct 1998    JN  *  18 Failure of corporate websites Jul 1995    JN  *  1 Features Missing in Current Web Browsers Jan 2002    JN  *  8 Field Studies Done Right: Fast and Observational Jun 1998    JN  *  64 Fighting linkrot Apr 2000    JN  *  6 Finally progress in Internet client design Jan 2001    TOG  *  86 First Principles Of Design Aug 2001    JN  *  41 First Rule of Usability? Don't Listen to Users Aug 1996    JN  *  2 Flag Problems Nov 2002    JN  *  27 Flash and Web-Based Applications Oct 2000    JN  *  188 Flash: 99% Bad Jan 2002    DON  *  12 Flat-screen iMac wows design guru Apr 2005    JN     Formal Usability Reports vs. Quick Findings Sep 2005    JN     Forms vs. Applications Aug 1997    JN  *  4 Frequent-Browser Programs Apr 2006    JN     F-Shaped Pattern For Reading Web Content Nov 1998    TOG  *  1 Fulfilling the Promise of Computers Oct 1997    JN  *  3 Functionality applets vs. content applets: when to step outside the Web page Jul 2003    JN  *  17 Gateway Pages Prevent PDF Shock Aug 1995    JN  *  4 Generations of Online Services Jan 1999    JN  *  5 Give me your billions: Internet stock valuation and future user characteristics Apr 1998    JN  *  4 Global Web: Driving the international network economy Dec 1994    JN     Goal Composition: Extending Task Analysis to Predict Things People May Want to Do Jul 2001    TOG  *  19 Good Grips: Usability before Branding Aug 2001    TOG  *  10 Good Lawyers, Bad Products Oct 1999    JN  *  10 Graceful degradation of scalable Internet services Jan 1998    DON  *  18 Gratuitous Graphics and Human-Centered Website Design Mar 2006    JN     Growing a Business Website: Fix the Basics First Dec 1994    JN  *  41 Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier Dec 1995    JN  *  34 Guidelines for multimedia on the Web May 2004    JN  *  43 Guidelines for Visualising Links Sep 2005    DON     HCD harmful? A Clarification Jul 2001    JN  *  5 Helping Users Find Physical Locations Jul 2000    JN  *  1 History of Print Standards Jul 2004    TOG  *  2 Holistic Design: PalmOne Tungsten T3 Case Study Feb 2003    JN  *  20 Homepage Real Estate Allocation Jan 2004    JN  *  5 How Big is the Difference Between Websites? Sep 2001    DON     How Might Humans Interact with Robots? Jan 1997    DON  *  3 How Might People Interact with Agents? Nov 1995    JN  *  5 How much bandwidth is enough? Oct 1997    JN  *  245 How people read on the Web Aug 1999    TOG  *  2 How Programmers Stole the Web Jun 1998    TOG  *  1 How to Buy a Designer Dec 1994    JN  *  44 How to Conduct a Heuristic Evaluation Jun 2001    TOG  *  19 How to Deliver a Report Without Getting Lynched Nov 1998    TOG  *  5 How to Publish a Great User Manual Dec 1998    TOG  *  1 How to Screw Up Lodging and Travel Sites Dec 2005    DON     How To Write an Effective Manual Jun 1996    JN  *  56 How to write inverted pyramids in cyberspace Jan 1990    DON  *  8 Human Error and the Design of Computer Systems Jul 2005    JN     Human-Centered Design Considered Harmful Apr 2006    JN     Hyped Web Stories Are Irrelevant Jul 1987    JN  *  14 Hypertext'87 Trip Report Jan 1999    DON     I can't imagine more interaction than the banana going inside my body. Feb 1999    JN  *  5 iCab: New Browser With Structural Navigation Feb 1997    JN  *  1 Ideas for Improved Within-Page Navigation Jun 2000    TOG  *  2 If They Don't Test, Don't Hire Them Jul 1998    JN  *  8 Impact of data quality on the Web user experience Jun 1998    JN  *  9 Improving the Dreaded 404 Error Message Jun 2002    JN  *  10 Improving Usability Guideline Compliance Mar 2005    DON     In Appreciation of Jef Raskin Feb 2002    DON  *  3 In Defense of Cheating Feb 1996    JN  *  13 In defense of paper Apr 2005    DON     In Defense of PowerPoint Nov 2003    DON  *  57 In Praise of Good Design: Products and their virtues Dec 2002    JN  *  29 In the Future, We'll All Be Harry Potter Oct 2005    JN     Incompetent Email Marketing = Lost Future Opportunities May 2005    DON     Industrial Design: Claims Without Substance Jun 2003    JN  *  40 Information Foraging: Why Google Makes People Leave Your Site Faster Aug 2003    JN  *  54 Information Pollution Dec 1993    JN  *  2 Information Retrieval of Imperfectly Recognized Handwriting Aug 2004    JN  *  7 Informational Articles Must Ask For the Order Aug 1996    JN  *  3 Instructions for Branch Office Testing Jul 2003    DON  *  3 Interaction Design for Automobiles Apr 2006    DON     Interaction Design is still an art form: Ergonomics is real engineering Apr 2006    DON     Interior Design Versus Product Design Apr 1999    JN  *  1 International Internet Bandwidth Getting Worse Aug 2005    JN     International Sites: Minimum Requirements Aug 1996    JN  *  12 International usability Dec 1996    JN  *  6 International Usability Testing May 2001    TOG  *  2 Internet Perspective Jul 1998    JN  *  2 Internet World 2008: Two Talks I Might Present in Ten Years Oct 2001    DON  *  1 Internet's future debated at PopTech conference Feb 2004    DON  *  6 Interview with Donald Norman on Mental Models Oct 2005    JN     Intranet Portals Get Streamlined Mar 2003    JN  *  15 Intranet Portals: A Tool Metaphor for Corporate Information Apr 1999    JN  *  14 Intranet portals: the corporate information infrastructure Nov 2002    JN  *  31 Intranet Usability: The Trillion-Dollar Question Jul 1998    TOG  *  1 Intuitive vs. Familiar Feb 2003    JN  *  9 Investor Relations Website Design Jan 2000    JN  *  54 Is navigation useful? Aug 2003    TOG  *  22 Its Time We Got Respect Apr 2006    JN     Jakob's PR Podcast Apr 2001    JN  *  9 Japanese Products Map the Mobile Road Ahead Jul 1998    TOG  *  1 Justifying Rough Sketches Feb 2004    JN  *  22 Keep Online Surveys Short Apr 2002    JN  *  31 Kids Corner: Website Usability for Children Feb 2002    DON     learner-centered design and other relevant issues Jun 2001    DON  *  2 Learning from the Success of Computer Games Jun 2001    DON  *  3 Lessons Learned from Video Games and Museum Exhibits Oct 1998    DON  *  4 Let me tell you about Gertrude Aug 2002    JN  *  41 Let Users Control Font Size Jun 1997    JN  *  3 Loaded Cost of Employee Time Apr 2003    JN  *  35 Low-End Media for User Empowerment Mar 2005    JN  *  120 Lower-Literacy Users Aug 1997    JN  *  11 Loyalty on the Web Apr 1993    TOG  *  3 Magic and Software Design Aug 2000    JN  *  17 Mailing list usability Jan 2004    TOG  *  26 Make Your Mac a Monster Machine Jul 2004    TOG     Make Your Tungsten T3 Palm a Monster Machine Oct 2002    JN  *  20 Making Flash Usable for Users With Disabilities Aug 2002    JN  *  7 Making the Physical Environment Interactive Aug 1999    TOG  *  1 Making the Right Technology Decision May 2003    JN  *  12 Making Web Advertisements Work Nov 1996    JN  *  26 Marginalia of Web design: page titles, colored text, and thumbnail images Aug 2004    JN  *  37 Mastery, Mystery, and Misery: The Ideologies of Web Design Jun 1998    TOG  *  10 Maximizing Windows Apr 1999    TOG  *  4 Maximum Security Oct 1997    JN  *  9 Measuring the Usability of Reading on the Web Sep 1998    JN  *  1 Media Distinctions Caused by Technology Apr 2005    JN     Medical Usability: How to Kill Patients Through Bad Design May 2005    JN     Mental Models For Search Are Getting Firmer Jul 1999    JN  *  14 Metcalfes Law in reverse May 2000    JN  *  5 Methodology Weaknesses in Poynter Eyetrack Study May 1998    JN  *  4 Micro-containers and new distribution networks are an example of strategic thinking and the coming Web patent bonanza Sep 1998    JN  *  115 Microcontent: writing headlines, page titles, and email subject lines Apr 2005    DON     Minimizing the annoyance of the mobile phone Sep 2003    JN  *  24 Misconceptions About Usability Sep 2001    JN  *  6 Mobile Devices Will Soon Be Useful Aug 2003    JN  *  16 Mobile Devices: One Generation From Useful Jan 2001    JN  *  9 Mobile Phones: Europe's Next Minitel? May 2003    TOG  *  5 Multiple Mistakes Drown Interface Jul 1995    JN  *  1 Navigation Features in Netscape 1.1 Nov 1995    JN  *  2 Needing a Personal T1 Line Sep 2000    JN  *  9 New Devices Augur Decent Mobile User Experience Oct 2004    JN  *  7 Newsletter Usability: Buy my report please. Apr 1998    JN  *  16 Nielsen's Law of Internet bandwidth: it grows by 50% per year Apr 1993    JN  *  28 Noncommand User Interfaces Feb 2000    JN  *  20 Novice vs. expert users Feb 2002    JN  *  6 Official Winter Olympics Site: Not Even Bronze Sep 2002    JN  *  13 Offshore Usability Nov 2001    TOG     On Sex & Violence Nov 1999    TOG  *  2 On Walls and Mouse Holes: Security and privacy Dec 2005    JN     One Billion Internet Users Aug 2005    JN     Open New Windows for PDF and other Non-Web Documents Jan 1999    JN  *  2 Original Problem Statement: Archivist Needs User Feedback Feb 2000    TOG  *  13 OS X: A First Look Mar 2006    JN     Outliers and Luck in User Performance Oct 2004    TOG  *  8 Panic! How it Works and What To Do About It Jan 2004    TOG  *  23 Panther: The Good, the Bad, and the Ugly Apr 2003    JN  *  23 Paper Prototyping: Getting User Data Before You Code Jul 2003    JN  *  108 PDF: Unfit for Human Consumption Oct 1998    JN  *  18 Personalization is over-rated Nov 2004    DON  *  13 Personas: Empathetic Focus Mar 2003    JN  *  20 Persuasive Design: New Captology Book Mar 2006    DON     Pod Coffee Makers Oct 2001    JN  *  13 Poor Code Quality Contaminates Users Conceptual Models May 2005    DON  *  11 PPVMTDO: The convergence in mobile devices. Mar 2003    JN  *  10 PR on Websites: Increasing Usability Jan 1997    JN  *  2 Predictions for 1996 Revisited Jan 1998    JN  *  2 Predictions for 1997 Revisited Dec 1998    JN  *  4 Predictions for 1998 Revisited Dec 1999    JN  *  2 Predictions for 1999 Revisited Jan 1998    JN  *  7 Predictions for the Web in 1998 Dec 1998    JN  *  8 Predictions for the Web in 1999 Dec 1999    JN  *  4 Predictions for the Web in 2000 Mar 1999    JN  *  1 Prepare for Trust-Demolishing Disasters Sep 2004    JN  *  14 Preparing for the Holiday Shopping Season Oct 1999    JN  *  16 Prioritize: Good content bubbles to the top Mar 2004    JN  *  11 Productivity in the Service Economy Mar 2000    JN