NNGroup A to Z (updated 07 May 2006)  home | timeline | recent | popular | e-reports | userati | books | about  Sort By: Date Who   Popular   Title Apr 2006    DON     Interior Design Versus Product Design Apr 2006    DON     Whose profession is design? Apr 2006    DON     To school or not to school Apr 2006    DON     Interaction Design is still an art form: Ergonomics is real engineering Apr 2006    DON     Why doing user observations first is wrong Apr 2006    DON     Complexity again -- Isn't progress wonderful? Apr 2006    DON     A Car Is for Entertainment Apr 2006    DON     A Time For Standards Apr 2006    DON     Emotionally-centered design Mar 2006    DON     Pod Coffee Makers Mar 2006    DON     Things That Make Us Smart: Forbes article Mar 2006    DON     2006 Benjamin Franklin Medal in Computer and Cognitive Science Dec 2005    DON     How To Write an Effective Manual Nov 2005    DON     Trapped In a Lufthansa Airline Seat Nov 2005    DON     Complexity of the Modern Automobile-Isn't Progress Wonderful? Sep 2005    DON     The Truth About Google's so-called "simplicity" Sep 2005    DON     HCD harmful? A Clarification Jul 2005    DON     When Norman Meets Chinese May 2005    DON     Industrial Design: Claims Without Substance May 2005    DON  *  11 PPVMTDO: The convergence in mobile devices. Apr 2005    DON     In Defense of PowerPoint Apr 2005    DON     Chapter 11: Turn Signals Are the Facial Expressions of Automobiles Apr 2005    DON     Minimizing the annoyance of the mobile phone Mar 2005    DON     In Appreciation of Jef Raskin Mar 2005    DON  *  5 When data and applications are all on the internet Mar 2005    DON  *  10 Why do you like iPod when the shuttle is so bad? Mar 2005    DON  *  5 Why are your books so badly designed? Jan 2005    DON     Concept Cars Jan 2005    DON     Robots in the Home: What Might They Do? Jan 2005    DON     Appliances of the Future Jan 2005    DON     Where Emotional Design Fails Dec 2004    DON     With safety and security, more can be less Nov 2004    DON  *  2 AskDon: Design + Relationships Nov 2004    DON     AskDon: What are your favorite top 15 most important usability principles? Nov 2004    DON     AskDon: Which side is the steering wheel? Nov 2004    DON     AskDon: Tell me why is emotional design important for you, and for education and learning? Nov 2004    DON  *  9 Design as Communication Nov 2004    DON  *  13 Personas: Empathetic Focus Oct 2004    DON     When Bugs Become Features Oct 2004    DON     Facing to the rear Oct 2004    DON     The Emotional Eye: Cockpit Complexity Oct 2004    DON     The Emotional Eye: Navigation Systems Sep 2004    DON     SURPASSING CUSTOMERS’ NEEDS: WHEN TECHNOLOGY IS TOO GOOD Jun 2004    DON     The Personality of Automobiles Jun 2004    DON     The Emotional Eye (pun Intended): Introductions Mar 2004    DON  *  9 Emotional about design : The Guardian Interview Feb 2004    DON  *  6 Interview with Donald Norman on Mental Models Feb 2004    DON  *  2 Computers: Mac Attack Dec 2003    DON  *  2 Why Machines Should Fear Nov 2003    DON  *  57 In Praise of Good Design: Products and their virtues Jul 2003    DON  *  3 Why I Like my Harmony Remote Control Jul 2003    DON  *  4 Emotional Design: People and Things Jul 2003    DON  *  3 Interaction Design for Automobiles Jul 2003    DON  *  3 The Complexity of Everyday Life Aug 2002    DON  *  32 Toilet Paper Algorithms: I didn't know you had to be a computer scientist to use toilet paper Jul 2002    DON  *  30 Emotion and Design: Attractive Things Work Better Feb 2002    DON     complex device or user error? Feb 2002    DON     learner-centered design and other relevant issues Feb 2002    DON  *  1 A robot revolution is coming your way Feb 2002    DON  *  3 In Defense of Cheating Feb 2002    DON  *  3 Everyday Design Jan 2002    DON  *  12 Flat-screen iMac wows design guru Dec 2001    DON  *  4 DVD Menu Design: The Failures of Web Design Recreated Yet Again Dec 2001    DON  *  8 DVD Menu Design: The Failures of Web Design Recreated Yet Again Oct 2001    DON  *  1 Internet's future debated at PopTech conference Sep 2001    DON     How Might Humans Interact with Robots? Jun 2001    DON  *  10 The Perils of Home Theater Jun 2001    DON  *  2 Learning from the Success of Computer Games Jun 2001    DON  *  3 Lessons Learned from Video Games and Museum Exhibits Mar 2001    DON  *  1 Cyborgs of the New Millennium Jan 2001    DON  *  7 Applying the Behavioral, Cognitive, and Social Sciences to Products Jan 2000    DON  *  1 Usability Is Not a Luxury Jan 2000    DON  *  3 Technology and the Rise of the For-profit University May 1999    DON  *  5 Affordance, Conventions and Design Mar 1999    DON  *  2 Banner Blindness, Human Cognition and Web Design Jan 1999    DON  *  14 Affordances and Design Jan 1999    DON     I can't imagine more interaction than the banana going inside my body. Jan 1999    DON  *  1 Donald Norman Looks Forward to the New Century Oct 1998    DON  *  4 Let me tell you about Gertrude Oct 1998    DON  *  2 Drop Everything You're Doing Oct 1998    DON  *  2 Being Analog Oct 1998    DON  *  5 Want Human-Centered Development? Reorganize the Company Jun 1998    DON  *  3 The Life Cycle of a Technology: Why it is so difficult for large companies to innovate Jan 1998    DON  *  18 Gratuitous Graphics and Human-Centered Website Design Jan 1998    DON     The Post Disciplinary Revolution: Industrial Design and Human Factors—Heal Yourselves Jan 1997    DON  *  3 How Might People Interact with Agents? Jan 1996    DON  *  3 Design as Practiced Aug 1995    DON  *  1 Advanced TV Standards Jan 1990    DON  *  8 Human Error and the Design of Computer Systems May 2006    JN     Corporate Usability Maturity: Stages 5-8 Apr 2006    JN     Corporate Usability Maturity: Stages 1-4 Apr 2006    JN     F-Shaped Pattern For Reading Web Content Apr 2006    JN     Show Prices for Common Scenarios Apr 2006    JN     Jakob's PR Podcast Apr 2006    JN     Hyped Web Stories Are Irrelevant Mar 2006    JN     Growing a Business Website: Fix the Basics First Mar 2006    JN     Outliers and Luck in User Performance Feb 2006    JN     Avoid Within-Page Links Feb 2006    JN     Users Interleave Sites and Genres Jan 2006    JN     Ten Best Intranets of 2006 Jan 2006    JN     Search Engines as Leeches on the Web Dec 2005    JN     One Billion Internet Users Dec 2005    JN     Talking-Head Video Is Boring Online Dec 2005    JN     Why Ajax Sucks (Most of the Time) - Spoof Article by Chris McEvoy Nov 2005    JN     Accessibility Is Not Enough Nov 2005    JN     Enterprise Usability Oct 2005    JN     Incompetent Email Marketing = Lost Future Opportunities Oct 2005    JN     Intranet Portals Get Streamlined Oct 2005    JN     Weblog Usability: The Top Ten Design Mistakes Oct 2005    JN     R.I.P. WYSIWYG Oct 2005    JN     Top Ten Web Design Mistakes of 2005 Sep 2005    JN     The Power of Defaults Sep 2005    JN     Forms vs. Applications Sep 2005    JN     Time Budgets for Usability Sessions Sep 2005    JN     The Slow Tail: Time Lag Between Visiting and Buying Aug 2005    JN     Open New Windows for PDF and other Non-Web Documents Aug 2005    JN  *  2 Putting A/B Testing in Its Place Aug 2005    JN     International Sites: Minimum Requirements Aug 2005    JN     Do companies fail because their technology is unusable? Aug 2005    JN     Universal Design & Auto Design: We Are Getting Older Jul 2005    JN     Human-Centered Design Considered Harmful Jul 2005    JN     Amazon: No Longer the Role Model for E-Commerce Design Jul 2005    JN     Scrolling and Scrollbars Jun 2005    JN     Usability: Empiricism or Ideology? Jun 2005    JN     Archiving Usability Reports Jun 2005    JN     Alertbox: Ten Years May 2005    JN     The Canonical Intranet Homepage May 2005    JN     Mental Models For Search Are Getting Firmer Apr 2005    JN     Formal Usability Reports vs. Quick Findings Apr 2005    JN     Medical Usability: How to Kill Patients Through Bad Design Mar 2005    JN  *  4 Evangelising Usability: Change Your Strategy at the Halfway Point Mar 2005    JN  *  120 Lower-Literacy Users Feb 2005    JN  *  16 Ten Best Intranets of 2005 Feb 2005    JN     Authentic Behavior in User Testing Jan 2005    JN     Usability of Websites for Teenagers Jan 2005    JN     Durability of Usability Guidelines Jan 2005    JN     Reviving Advanced Hypertext Dec 2004    JN  *  2 Situate Follow-Ups in Context Dec 2004    JN  *  245 The Most Hated Advertising Techniques Nov 2004    JN  *  33 Undoing the Industrial Revolution Nov 2004    JN  *  10 Acting on User Research Oct 2004    JN  *  34 User Education Is Not the Answer to Security Problems Oct 2004    JN  *  7 Newsletter Usability: Buy my report please. Sep 2004    JN  *  23 Checkboxes vs. Radio Buttons Sep 2004    JN  *  22 Bush vs. Kerry: Email Newsletters Rated Sep 2004    JN  *  35 The Need for Web Design Standards Sep 2004    JN  *  14 Preparing for the Holiday Shopping Season Aug 2004    JN  *  37 Mastery, Mystery, and Misery: The Ideologies of Web Design Aug 2004    JN  *  7 Informational Articles Must Ask For the Order Aug 2004    JN  *  28 When Search Engines Become Answer Engines Aug 2004    JN  *  15 Deceivingly Strong Information Scent Costs Sales Jul 2004    JN  *  12 Card Sorting: How Many Users to Test Jul 2004    JN  *  17 Beyond the Buy Button in E-Commerce Jun 2004    JN  *  12 Ten Best Government Intranets Jun 2004    JN  *  14 Remote Control Anarchy May 2004    JN  *  16 Thirty Years With Computers May 2004    JN  *  43 Guidelines for Visualising Links May 2004    JN  *  34 Change the Color of Visited Links Apr 2004    JN  *  14 B2B: Help Your Fans Convince Their Bosses Apr 2004    JN  *  55 Why Mobile Phones are Annoying Mar 2004    JN  *  11 Productivity in the Service Economy Mar 2004    JN  *  27 Why Consumer Products Have Inferior User Experience Mar 2004    JN  *  30 Risks of Quantitative Studies Feb 2004    JN  *  31 Targeted Email Newsletters Show Continued Strength Feb 2004    JN  *  22 Keep Online Surveys Short Jan 2004    JN  *  5 How Big is the Difference Between Websites? Jan 2004    JN  *  31 Ten Steps for Cleaning Up Information Pollution Dec 2003    JN  *  128 Top Ten Web Design Mistakes of 2003 Dec 2003    JN  *  19 Automated Email From Websites to Customers Nov 2003    JN  *  5 Two Sigma: Usability and Six Sigma Quality Assurance Nov 2003    JN  *  68 The Ten Most Violated Homepage Design Guidelines Oct 2003    JN  *  19 About Us : Presenting Information About an Organization on Its Website Oct 2003    JN  *  14 Ten Best Intranets of 2003 Sep 2003    JN  *  15 Alertbox #200 Sep 2003    JN  *  12 Time to Make Tech Work Sep 2003    JN  *  24 Misconceptions About Usability Aug 2003    JN  *  54 Usability 101 Aug 2003    JN  *  16 Mobile Devices: One Generation From Useful Aug 2003    JN  *  54 Information Pollution Jul 2003    JN  *  17 Gateway Pages Prevent PDF Shock Jul 2003    JN  *  108 PDF: Unfit for Human Consumption Jun 2003    JN  *  40 Information Foraging: Why Google Makes People Leave Your Site Faster Jun 2003    JN  *  12 Diversity is Power for Specialized Sites Jun 2003    JN  *  19 Usability For $200 May 2003    JN  *  18 Convincing Clients to Pay for Usability May 2003    JN  *  12 Making Web Advertisements Work Apr 2003    JN  *  23 Will Plain-Text Ads Continue to Rule? Apr 2003    JN  *  35 Low-End Media for User Empowerment Apr 2003    JN  *  23 Paper Prototyping: Getting User Data Before You Code Apr 2003    JN  *  15 Alternative Interfaces for Accessibility Mar 2003    JN  *  15 Intranet Portals: A Tool Metaphor for Corporate Information Mar 2003    JN  *  15 Do Productivity Increases Generate Economic Gains? Mar 2003    JN  *  10 PR on Websites: Increasing Usability Mar 2003    JN  *  20 Persuasive Design: New Captology Book Feb 2003    JN  *  15 Employee Directory Search: Resolving Conflicting Usability Guidelines Feb 2003    JN  *  9 Investor Relations Website Design Feb 2003    JN  *  20 Homepage Real Estate Allocation Jan 2003    JN  *  10 Voice Interfaces: Assessing the Potential Jan 2003    JN  *  8 Recruiting Test Participants for Usability Studies Jan 2003    JN  *  50 Return on Investment for Usability Dec 2002    JN  *  133 Top Ten Web-Design Mistakes of 2002 Dec 2002    JN  *  29 In the Future, We'll All Be Harry Potter Nov 2002    JN  *  27 Flash and Web-Based Applications Nov 2002    JN  *  31 Intranet Usability: The Trillion-Dollar Question Oct 2002    JN  *  7 Celebrating Holidays and Special Occasions on Websites Oct 2002    JN  *  20 Making Flash Usable for Users With Disabilities Sep 2002    JN  *  47 Email Newsletters Pick Up Where Websites Leave Off Sep 2002    JN  *  13 Offshore Usability Sep 2002    JN  *  26 Ten Best Intranets of 2002 Aug 2002    JN  *  41 Let Users Control Font Size Aug 2002    JN  *  7 Making the Physical Environment Interactive Jul 2002    JN  *  9 Becoming a Usability Professional Jul 2002    JN  *  20 User Empowerment and the Fun Factor Jun 2002    JN  *  10 Improving Usability Guideline Compliance Jun 2002    JN  *  1 Avoiding Bias from the Survivor Effect Jun 2002    JN  *  5 Reduce Redundancy: Decrease Duplicated Design Decisions May 2002    JN  *  10 Supporting Multiple-Location Users May 2002    JN  *  85 Top Ten Guidelines for Homepage Usability Apr 2002    JN  *  18 Usability for Senior Citizens Apr 2002    JN  *  31 Kids Corner: Website Usability for Children Mar 2002    JN  *  9 Top Research Laboratories in Human-Computer Interaction (HCI) Mar 2002    JN  *  6 Protecting the Users Mailbox Mar 2002    JN  *  45 Deep Linking is Good Linking Feb 2002    JN  *  6 Official Winter Olympics Site: Not Even Bronze Feb 2002    JN  *  10 Avoiding Commodity Status Jan 2002    JN  *  8 Field Studies Done Right: Fast and Observational Jan 2002    JN  *  38 Site Map Usability Dec 2001    JN  *  7 User Payments: Predictions for 2001 Revisited Nov 2001    JN  *  18 10 Best Intranet Designs of 2001 Nov 2001    JN  *  25 Beyond Accessibility: Treating Users with Disabilities as People Oct 2001    JN  *  13 Poor Code Quality Contaminates Users Conceptual Models Oct 2001    JN  *  7 The End of Homemade Websites Sep 2001    JN  *  2 Deferred Hypertext: The Virtues of Delayed Gratification Sep 2001    JN  *  6 Mobile Devices Will Soon Be Useful Sep 2001    JN  *  18 Designing Web Ads Using Click-Through Data Aug 2001    JN  *  19 Did Poor Usability Kill E-Commerce? Aug 2001    JN  *  41 First Rule of Usability? Don't Listen to Users Jul 2001    JN  *  13 Tagline Blues: What's the Site About? Jul 2001    JN  *  5 Helping Users Find Physical Locations Jun 2001    JN  *  3 Server-Side Payments - Bill Gates Plan to Dominate the Internet Jun 2001    JN  *  12 Error Message Guidelines Jun 2001    JN  *  34 Avoid PDF for On-Screen Reading May 2001    JN  *  9 Salary Survey: User Experience Professionals Earn Good Money May 2001    JN  *  28 Search: Visible and Simple Apr 2001    JN  *  9 Japanese Products Map the Mobile Road Ahead Apr 2001    JN  *  20 Collect, Compare, Choose: The 3Cs of Critical Web Use Apr 2001    JN  *  13 Corporate Websites Get a D in PR Mar 2001    JN  *  6 Stationary Mobility Mar 2001    JN  *  4 Retaining Key Staff: What High-Tech Employees Say versus What They Do Feb 2001    JN  *  32 Are Users Stupid? Feb 2001    JN  *  15 Success Rate: The Simplest Usability Metric Jan 2001    JN  *  19 Usability Metrics Jan 2001    JN  *  9 Mobile Phones: Europe's Next Minitel? Dec 2000    JN  *  13 The Web in 2001: Paying Customers Dec 2000    JN  *  22 WAP Field Study Findings Nov 2000    JN  *  12 Security & Human Factors Nov 2000    JN  *  18 Drop-Down Menus: Use Sparingly Oct 2000    JN  *  188 Flash: 99% Bad Oct 2000    JN  *  3 Collecting Feedback About Your Website's Search Interface Oct 2000    JN  *  9 Request Marketing Oct 2000    JN  *  6 Readers Comments on Content Creation for Average People Oct 2000    JN  *  20 Content Creation for Average People Sep 2000    JN  *  9 New Devices Augur Decent Mobile User Experience Sep 2000    JN  *  9 Regulatory usability Aug 2000    JN  *  17 Mailing list usability Aug 2000    JN  *  16 Why Doc Searls Doesnt Sell Any Books Aug 2000    JN  *  1 Readers Comments on Why Doc Searls Doesnt Sell Any Books Jul 2000    JN  *  49 End of Web design Jul 2000    JN     Readers Comments on End of Web Design Jul 2000    JN  *  1 History of Print Standards Jul 2000    JN  *  21 WAP backlash Jul 2000    JN  *  2 Readers Comments on WAP Backlash Jun 2000    JN  *  16 The Network is the User Experience: Microsoft's .NET announcement Jun 2000    JN  *  7 Customers as designers May 2000    JN  *  1 Readers Comments on Alertbox Five Years Retrospective May 2000    JN  *  3 Boos Demise May 2000    JN  *  8 Alertbox Five years retrospective May 2000    JN  *  5 Methodology Weaknesses in Poynter Eyetrack Study May 2000    JN  *  49 Eyetracking Study of Web Readers Apr 2000    JN  *  6 Finally progress in Internet client design Apr 2000    JN  *  19 Reset and Cancel buttons Apr 2000    JN  *  7 The mud-throwing theory of usability Mar 2000    JN  *  90 Why you only need to test with 5 users Mar 2000    JN  *  5 Profit maximization vs. user loyalty Feb 2000    JN  *  14 Does the Internet make us lonely? Feb 2000    JN  *  20 Novice vs. expert users Jan 2000    JN  *  8 Saying No: How to handle missing features Jan 2000    JN  *  54 Is navigation useful? Dec 1999    JN  *  2 Ten Biggest Thinkers of the 20th Century Dec 1999    JN  *  4 Predictions for the Web in 2000 Dec 1999    JN  *  2 Predictions for 1999 Revisited Dec 1999    JN  *  22 Voodoo usability Nov 1999    JN  *  11 Usability as barrier to entry Nov 1999    JN  *  48 When bad design becomes the standard Oct 1999    JN  *  10 Graceful degradation of scalable Internet services Oct 1999    JN  *  16 Prioritize: Good content bubbles to the top Oct 1999    JN  *  65 Ten good deeds in web design Sep 1999    JN  *  11 User-supportive Internet architecture Sep 1999    JN  *  16 Reputation managers are finally happening Aug 1999    JN  *  21 Do interface standards stifle design creativity? Aug 1999    JN  *  16 Video and streaming media Jul 1999    JN  *  14 Metcalfes Law in reverse Jul 1999    JN  *  2 Readers Comments on Metcalfe's Law in Reverse Jul 1999    JN  *  1 Reverse Affiliates Programs Jul 1999    JN  *  16 Affiliates Programs Jul 1999    JN  *  10 Web research: Believe the data Jun 1999    JN  *  9 Content integration Jun 1999    JN  *  36 Disabled accessibility: the pragmatic approach May 1999    JN  *  1 Readers Comments on Global Web Trends May 1999    JN  *  166 The top ten new mistakes of web design May 1999    JN  *  12 Readers Comments on the new Top-10 Design Mistakes May 1999    JN  *  17 Who commits the Top Ten Mistakes in web design? May 1999    JN  *  125 Top Ten Mistakes revisited three years later Apr 1999    JN  *  22 Stuck with old browsers until 2003 Apr 1999    JN  *  1 International Internet Bandwidth Getting Worse Apr 1999    JN  *  2 Assumptions for Productivity Calculation Apr 1999    JN  *  3 Readers Comments on Intranet Portals Apr 1999    JN  *  14 Intranet portals: the corporate information infrastructure Mar 1999    JN  *  3 Compound Domain Names Mar 1999    JN  *  1 Readers Comments on URL as UI Mar 1999    JN  *  43 URL as UI Mar 1999    JN  *  1 Readers Comments on Web Trust Mar 1999    JN  *  26 Trust or Bust: Communicating trustworthiness in web design Mar 1999    JN  *  1 Prepare for Trust-Demolishing Disasters Feb 1999    JN  *  5 iCab: New Browser With Structural Navigation Feb 1999    JN  *  5 Details in study methodology can make results irrelevant Feb 1999    JN  *  3 Rebuttal: Not Known That Study Bias is Worse For Online Feb 1999    JN  *  16 Why people shop on the Web Jan 1999    JN  *  62 The difference between print design and Web design Jan 1999    JN  *  5 Give me your billions: Internet stock valuation and future user characteristics Jan 1999    JN  *  2 Collecting User Feedback From a Beta-Test Site Jan 1999    JN  *  2 Advice for Designing Vast Web Archives Jan 1999    JN  *  2 Original Problem Statement: Archivist Needs User Feedback Jan 1999    JN  *  14 Collecting feedback from users of a Web archive (reader challenge) Dec 1998    JN  *  2 Readers Comments on Predictions for 1999 Dec 1998    JN  *  4 Predictions for 1998 Revisited Dec 1998    JN  *  8 Predictions for the Web in 1999 Dec 1998    JN  *  6 Bill Gates' shopping list to build the Internet Desktop Nov 1998    JN  *  1 Readers Comments on Eternal Pages Nov 1998    JN  *  21 The value of keeping pages alive forever Nov 1998    JN  *  2 Readers Comments on 3D User Interfaces Nov 1998    JN  *  22 2D is better than 3D Nov 1998    JN  *  11 Why Yahoo is good (but may get worse) Nov 1998    JN  *  2 Compute Your Own Web Traffic Rank Oct 1998    JN  *  18 Failure of corporate websites Oct 1998    JN  *  18 Personalization is over-rated Oct 1998    JN  *  9 The Paradox of the Active User Sep 1998    JN  *  1 Media Distinctions Caused by Technology Sep 1998    JN  *  2 Readers Comments on the End of Legacy Media Sep 1998    JN  *  11 Does Internet = Web? Sep 1998