http://usabilityviews.com/ fifteen most recent usability articles en-uk http://www.usabilityviews.com/images/uv3.jpg http://www.usabilityviews.com/ 112 82 Boots the cat
We can all get better.

And in all of this, one should never forget the old joke:

Says one New York tourist to a local,'Hey buddy, do you know how to get to Carnegie Hall?'

'Practice' was the reply.

So you want a creative organization? Then learn from the joke. Practice. Practice what you preach, and don't delegate. Otherwise, nobody in your organization will think you take creativity seriously, and therefore they won't either. In the end, it is all about culture and values.

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Read 123 more articles from Bill Buxton sorted by date, popularity, or title.]]> http://www.usabilityviews.com/uv011100.html The super-loo, which opened yesterday in Berlin, is the last word in chic public architecture and comes with a disabled lift, a unisex baby changing area and 24-hour reception. Entrance is 50 cents.

There are five loos for men and five for women. There is air-conditioning, chill-out music and even golf flags on the urinals to help male customers aim better.

'This is the Mercedes of public conveniences,' Hans Wall, the German businessman who built the loo, told the Guardian. 'I'm very pleased with it. It's been done with love, intelligence and the best of German design.'

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However, I freely and happily concede that I've analyzed only a limited number of tests -- I've covered the angles I could think of, but I'm sure there are plenty more ideas out there, and we only need one of them to pan out!

So if you think I'm giving up too easily, please consider this a call-to-arms: let's find a way to make it work!

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Read 76 more articles from Pew Internet Project sorted by date, popularity, or title.]]> http://www.usabilityviews.com/uv011125.html
The exact timing obviously differs among organizations. What stays constant is the need to progress through the eight levels in sequence. Start-ups are lucky and can begin the maturity process at stage 3 or stage 4, depending on the founder's previous usability experience. Some companies also include a usability specialist among their first ten hires. Even so, the companies must progress through the upper levels in sequence, just like any more established company.

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Pursuing this constitutes the next phase of our research. At the end of each session, we had participants sketch their ideal interface. What we learn from those drawings will form the basis for our next study.

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Luckily, the difference between a team member's conceptual model and that of average users is easy to explain. It's also an easy pill for team members to swallow, because you're basically telling them that they're too smart and knowledgeable to stand in for the average user.

At stage 2, you have a huge advantage: people care about usability. That said, you're still likely to get lip service from high-level executives, who'll make announcements like 'good user experience is a high priority' while failing to actually fund usability work. So, while you can't go directly from stage 2 to an elaborate usability process, you are likely to find people receptive to the logic of usability. These people will also show some willingness to move to stage 3 -- if you keep pushing.

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Read 393 more articles from Jakob Nielsen sorted by date, popularity, or title.]]> http://www.usabilityviews.com/uv011131.html
I have tested this technique in many situations and I have found that it quickly identifies core patterns of customer thinking. (I call the technique Customer Carewords.) What it also does is begin to move the content debate away from opinion. (Everyone has an opinion on content, it seems.) It connects some hard statistics to the words. You can show with numbers that a particular word or phrase is popular and has an impact, while another word or phrase has little or no impact.

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Read 26 more articles from gotomedia sorted by date, popularity, or title.]]> http://www.usabilityviews.com/uv011108.html Don Norman changed the way a generation of designers saw the world, and this had an impact on many of the things you have in your home. Thanks to Norman, at least a few of them - including Apple's Macintosh - became more usable. Now he's hoping to repeat his success, but with a difference. Before, he was a sort of Nasty Norman, the academic who told you why your product was bad. Now he's become Nice Norman, who smiles and tells you how great everything is. 'That was the old Don Norman,' he says. 'This is my new life. I'm trying really hard to be positive about things.' http://www.usabilityviews.com/userati_don_norman.html Let me tell you about Gertrude. Gertrude disliked technology and, above all, computers. Nonetheless, in the early 1970s Gertrude went out and purchased one of the first personal computers, an Apple II, despite her lack of enthusiasm for technology, despite her skepticism. She became an early adopter because the new devices provided a service that could not be had in any other way. I learned an important lesson from Gertrude. http://mitpress.mit.edu/books/NORVH/chapter2.html Obey my Guidelines Or Else! http://usability.typepad.com/confusability/2004/06/dr_octopus_revi.html