Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Let me tell you about Gertrude (01 Oct 1998) Article URL: http://mitpress.mit.edu/books/NORVH/chapter2.html Read 44 more articles from Don Norman sorted by date, popularity, or title. Next Article: Making Technology Accessible for Older Users This site is a labour of love built by Chris McEvoy