Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Call Center: Profit or Loss? (01 Jul 2002) Article URL: http://www.asktog.com/columns/053CallCenters.html Read 66 more articles from Bruce 'Tog' Tognazzini sorted by date, popularity, or title. Next Article: Can Personality Be Used to Predict How We Use the Internet? This site is a labour of love built by Chris McEvoy