Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Tech support tales show that novice users have immense problems using the Internet (01 Apr 1997) Article URL: http://www.useit.com/alertbox/9704a.html Read 328 more articles from Jakob Nielsen sorted by date, popularity, or title. Next Article: The Concepts of Increasing and Diminishing Returns This site is a labour of love built by Chris McEvoy