Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Staples.com: The Customer-Driven Approach (01 Sep 2001) Article URL: http://www.agilebrain.com/staples.html Read 30 more articles from Human Factors International sorted by date, popularity, or title. Next Article: Subjective Duration Assessment: An Implicit Probe for Software Usability (.pdf) This site is a labour of love built by Chris McEvoy