Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site How to make sure the customer comes first (26 Oct 2001) Article URL: http://staging.infoworld.com/articles/su/xml/01/10/29/011029sustaple.xml?Template=/storypages/ctomover_story.html Read 30 more articles from Human Factors International sorted by date, popularity, or title. Next Article: Information vs. Experience This site is a labour of love built by Chris McEvoy