Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Are Organizations Doing Enough to Improve Customer Satisfaction (01 Oct 2000) Article URL: http://www.stcsig.org/usability/newsletter/0010-doingenough.html Read 151 more articles from STC Usability SIG sorted by date, popularity, or title. Next Article: Book Review: GUI Bloopers by Jeff Johnson This site is a labour of love built by Chris McEvoy