Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Integrating Human Factors in Customer Support Systems development using a multi-level organisational approach (16 Apr 1996) Article URL: http://acm.org/sigchi/chi96/proceedings/papers/Miller/am_txt.htm Read 432 more articles from CHI Papers sorted by date, popularity, or title. Next Article: Learning Theory in Practice: Case Studies of Learner-Centered Design This site is a labour of love built by Chris McEvoy