Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Practising the paradigm shift: real world experience of on-line support (01 Jul 1997) Article URL: http://informationr.net/ir/3-1/paper25.html Read 251 more articles from Information Research sorted by date, popularity, or title. Next Article: Professional learning and the on-line discussion This site is a labour of love built by Chris McEvoy