Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Classification for User Support and Learning (01 May 2001) Article URL: http://www.asis.org/Bulletin/May-01/soergel.html Read 104 more articles from American Society for Information Science sorted by date, popularity, or title. Next Article: Crikey! Could that make money? This site is a labour of love built by Chris McEvoy