Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Media: CW360 on Automated Systems and the cost of Losing the Human Touch (16 Jul 2002) Article URL: http://www.usabilitynews.com/news/article573.asp Read 742 more articles from Usability News sorted by date, popularity, or title. Next Article: View from Bangladesh: The New Literacy This site is a labour of love built by Chris McEvoy