Usability Centre wins Nationwide a National Award for Service (07 Oct 2002)
Nationwide Building Society has won the overall 2002 Service Excellence Award, beating 16 other finalist organisations, for its outstanding service differentiation and delivery. Nationwide also won the Unisys and Management Today magazine Financial Service award.
An in-depth evaluation and analysis of 220 companies was carried out by a panel of judges consisting of Unisys consultants, representatives from Management Today, Cranfield School of Management and previous winners. Where possible, the site visits were supplemented by some 'mystery shopper' activity.
Article URL: http://www.usabilitynews.com/news/article727.asp
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