Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Personalise or Perish?" (16 Dec 2002) Article URL: http://www.btexact.com/publications/whitepapers?doc=42725 Read 22 more articles from British Telecom sorted by date, popularity, or title. Next Article: Rules to make a bad graphic representation This site is a labour of love built by Chris McEvoy