Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Expectation Shock! (28 Jun 2002) Article URL: http://www.btexact.com/generalinformation?doc=42464 Read 22 more articles from British Telecom sorted by date, popularity, or title. Next Article: Game developers annihilate their productivity software counterparts in the usability arena This site is a labour of love built by Chris McEvoy