Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Integrated channel strategy & management (28 Jun 2002) Article URL: http://www.btexact.com/generalinformation?doc=42463 Read 22 more articles from British Telecom sorted by date, popularity, or title. Next Article: Predicting customer behaviour This site is a labour of love built by Chris McEvoy