Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Next generation utilities CRM (24 Jun 2002) Article URL: http://www.btexact.com/publications/whitepapers?doc=42453 Read 22 more articles from British Telecom sorted by date, popularity, or title. Next Article: The high cost of content management This site is a labour of love built by Chris McEvoy