Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site An Observational Study of an Independent Book Store (02 Jun 2003) Article URL: http://www.hpl.hp.com/techreports/2003/HPL-2003-107.html Read 87 more articles from HP Labs sorted by date, popularity, or title. Next Article: Caroline's Corner: The Value of Otherness... This site is a labour of love built by Chris McEvoy