Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Who is in Control? The Logic Underlying the Intelligent Technologies Used in Performance Support (.pdf) (04 Nov 2002) Article URL: http://www.wqusability.com/articles/whos-in-control-quesenbery.pdf Read 24 more articles from WQUsability sorted by date, popularity, or title. Next Article: Buy Me: Intranet Usability: Design Guidelines from Studies with Intranet Users This site is a labour of love built by Chris McEvoy