Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Customer-owned Networks: ZapMail and the Telecommunications Industry (07 Jan 2003) Article URL: http://shirky.com/writings/zapmail.html Read 99 more articles from Clay Shirky sorted by date, popularity, or title. Next Article: Holidays online 2002 - Email grows as a seasonal fixture and e-shopping advances This site is a labour of love built by Chris McEvoy