Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Collaborating Within - not Through - Email: Users Reinvent a Familiar Technology (10 Mar 2002) Article URL: http://domino.research.ibm.com/cambridge/research.nsf/2b4f81291401771785256976004a8d13/b5ab62165addd0ed85256c690070a2c8?OpenDocument Read 173 more articles from IBM sorted by date, popularity, or title. Next Article: Web Sites That Heal This site is a labour of love built by Chris McEvoy