Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site The Knowledge Management Puzzle: Human and Social Factors in Knowledge Management (01 Aug 2001) Article URL: http://www.research.ibm.com/journal/sj/404/thomas.html Read 173 more articles from IBM sorted by date, popularity, or title. Next Article: To Certify or Not to Certify This site is a labour of love built by Chris McEvoy