Going with the Flow: Interaction Design for Healthcare (28 Sep 2003)
Designers must understand the context in which they work, yet confronting the complexity of healthcare can be paralyzing. It seems impossible, for example, to discuss the viability of mobile devices at the point of care without discussing the Byzantine network of roles, regulations, and workflows that the device touches
Article URL: http://www.cooper.com/content/insights/newsletters/2003_09/Going_with_the_flow.asp
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