Don't Test Users, Test Hypotheses (27 Oct 2003)

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Don't Test Users, Test Hypotheses (27 Oct 2003)
My colleague Dianne Davis and I developed this approach over several years of testing websites and applications. We start with the idea that every design, implicitly or explicitly, predicts how people will respond and behave. Articulating those predictions and thinking of them as hypotheses focuses our usability research and allows us to 'test the design,' not the users.

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