Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Designing Customer-Centered Organizations (10 Nov 2003) Rather than see usability, design, and product management as separated by a rigid wall akin to the division of church and state, we must pool our skills in a common pursuit of outstanding products. Article URL: http://www.boxesandarrows.com/archives/designing_customercentered_organizations.php Read 174 more articles from Boxes and Arrows sorted by date, popularity, or title. Next Article: Forgotten Forefather: Paul Otlet This site is a labour of love built by Chris McEvoy