Unpopular Culture: The Ritual of Complaint in a British Bank (26 Nov 2003)

Usability Views Article Details

Unpopular Culture: The Ritual of Complaint in a British Bank (26 Nov 2003)
After a year spent studying the day to day working of staff in a British Bank, the ethnographer John Weeks found that what dominated the bank’s work culture was complaining and that though griping was endemic in every department, and at every level, it seldom led to any alteration in the ways things were done.

Article URL: http://www.bbc.co.uk/radio4/factual/thinkingallowed_20031126.shtml

28.59

(Thinking Allowed)

Read 169 more articles from BBC Radio 4 sorted by date, popularity, or title.

Next Article: When Good Design => Bad Product

Some of the people who make up the Userati group

This site is a labour of love built by Chris McEvoy