Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Buy Me: Usability of Confirmation Email and Transactional Messages (02 Dec 2003) This report is based on empirical usability testing and shows what happens when real users interact with real email, starting with the inbox (where many messages get deleted ruthlessly), and continuing with the actual content of the message. Article URL: http://www.nngroup.com/reports/confirmation/ Read 26 more articles from Nielsen Norman Group sorted by date, popularity, or title. Next Article: Caroline's Corner: Flash is 99% Good (for the Right Audience) This site is a labour of love built by Chris McEvoy