Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Becoming an Information-Gathering Skeptic (01 Dec 2003) Information-gathering skeptics are people who know how to draw pertinent information from customers, even if those customers don’t know the information is pertinent or wouldn’t otherwise think to mention it. These savvy skeptics also excel at eliciting information from customers who lack the inclination to answer a lot of questions. Information-gathering skeptics question not just their customers, but also themselves. They continually ask themselves whether they adequately understand the problem or situation or if they’d be wiser to ask more questions. But even when they are certain they understand, they ask themselves, “If I didn’t understand, what would I ask?” Article URL: http://www.stickyminds.com/sitewide.asp?Function=DETAILSIDX&ObjectId=6880 Read 170 more articles from Sticky Minds sorted by date, popularity, or title. Next Article: Blah, Blah, Blog This site is a labour of love built by Chris McEvoy