Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  Citizen-Consumers: Confusions and Challenges (05 Nov 2003) As John Clarke, Professor of Social Policy at the Open University and Professor Angus Laing from its Marketing and Strategy Research Unit explain, one side-effect of this knowledge-egalitarianism has been a decrease in social deference, another is a developing confusion over identity. With neither side quite certain what it wants or expects of the other, the result can be frustration, disappointment and even antagonism. Article URL: http://www.bbc.co.uk/radio4/factual/thinkingallowed_20031105.shtml   28.59    (Thinking Allowed)   Read 169 more articles from BBC Radio 4 sorted by date, popularity, or title. Next Article: Kitchens of the 21st Century This site is a labour of love built by Chris McEvoy