Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site The cranky user: Anthills into mountains (07 Jan 2004) Don't do unto others as auto-response systems do unto you. Because if you've suffered the frustration of trying to get past form letters to solve a problem, you know it won't endear your site to anyone. Article URL: http://www-106.ibm.com/developerworks/web/library/wa-cranky36.html Read 173 more articles from IBM sorted by date, popularity, or title. Next Article: UK UPA team welcomes New Additions This site is a labour of love built by Chris McEvoy