Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Heuristics to Evaluate Online Help (26 Jan 2004) Donn was tasked to evaluate online help. However, he had point of reference on which to evaluate content and quality. There is no consensus concerning what criteria constitute good online help. So, Donn created his own heuristic checklist. Article URL: http://www.stcsig.org/usability/newsletter/0401-heuristics.html Read 151 more articles from STC Usability SIG sorted by date, popularity, or title. Next Article: Intercom Features Usability This site is a labour of love built by Chris McEvoy