Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Helping Your Visitors: a State of Mind (20 Feb 2004) What does 'helping your visitors' mean exactly? It means writing your sites, newsletters and emails in such a way as to help each visitor achieve his or her goal. That may sound like a simple task, but it isn’t. Before you can write in a way that helps your visitors, you have to recognize and achieve a number of things. Article URL: http://www.alistapart.com/articles/helpingvisitors/ Read 123 more articles from A List Apart sorted by date, popularity, or title. Next Article: I Wonder This site is a labour of love built by Chris McEvoy