Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Media: Web Informant takes on the Customer Service Aspect of Satisfaction (15 Mar 2004) Article URL: http://www.usabilitynews.com/news/article1581.asp Read 742 more articles from Usability News sorted by date, popularity, or title. Next Article: Towards a Semantic Web for Culture This site is a labour of love built by Chris McEvoy