Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Remote Contextual Inquiry: A Technique to Improve Enterprise Software (19 Apr 2004) Enterprise software usability is difficult to evaluate because the standard product shipped on a CD is almost always customized when it is implemented. How then can we learn about the design issues that actual users encounter with customized software? Article URL: http://www.boxesandarrows.com/archives/remote_contextual_inquiry_a_technique_to_improve_enterprise_software.php Read 174 more articles from Boxes and Arrows sorted by date, popularity, or title. Next Article: The Big Heap of Laundry Theory This site is a labour of love built by Chris McEvoy