The Toll of a New Machine (27 Apr 2004)

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The Toll of a New Machine (27 Apr 2004)
That's the double-reverse flip of the productivity improvement: The kiosks make everyone at the Moultons' restaurants so much more efficient--customers, kitchen staff, counter staff (who still take all cash payments and deliver everyone's food)--that the Moultons have used the machines to increase their payroll. During the breakfast and lunch rushes, the kiosks give the Moultons all kinds of headroom to keep customers flowing and lines down.

Article URL: http://www.fastcompany.com/magazine/82/kinetics.html

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