The Trouble with Scenarios (22 May 2003)
The best-received scenarios have little to do with people and their observed interactions with technology. In scenarios, e-books are docked snugly in their battery chargers at night; laptops are never forgotten on the roofs of Audi station wagons; and the stars of these convincing vignettes are captivated by your elegant software, not hung up on their stupid, complicated, messy little lives. They never walk away from the system mid-transaction to answer the phone and forget to come back. Nor do scenario stars doodle in meetings. You won't find them playing solitaire in class either. A well-loved scenario thrives on deception.
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