Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Black Hole eats Web Resources, claims Survey (18 May 2004) The Web Benefits Survey, undertaken by the European Centre for Customer Strategies, claims that over half websites are little better than financial black holes into which money is poured, never to return. They generate scant revenue for their owners, and little value for their customers. Article URL: http://www.usabilitynews.com/news/article1636.asp Read 742 more articles from Usability News sorted by date, popularity, or title. Next Article: Email Reloaded This site is a labour of love built by Chris McEvoy