Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Doubts cloud e-government sites (26 May 2004) "People's problem-solving capacities matter to successful outcomes with government, not a specific technology," the report went on. The fact that more than a third of Americans do not have internet access is one of the reasons why e-government sites are failing to engage users. But impatience is also a factor. "They want a conversation over the phone so they get immediate feedback on what to do next or even face-to-face interactions for certain kinds of problems," said report author John Horrigan. Article URL: http://news.bbc.co.uk/1/hi/technology/3747021.stm Read 113 more articles from BBC News sorted by date, popularity, or title. Next Article: Mainframes Redux This site is a labour of love built by Chris McEvoy