Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site The cranky user: All I want is a quick, easy install, Part 2 (02 Jun 2004) The bottom line on good installer etiquette is to treat the user the way you would like to be treated. Your installer shouldn't be too intrusive. It should communicate clearly throughout the installation procedure. It shouldn't contain options that don't work. The options it does contain should be useful and thoroughly explained. And, finally, the installer's complexity should never exceed its utility. Article URL: http://www-106.ibm.com/developerworks/web/library/wa-cranky41.html Read 173 more articles from IBM sorted by date, popularity, or title. Next Article: Audience monitoring of BBC Interactive services on DTV This site is a labour of love built by Chris McEvoy