Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site The two faces of intranet success (08 Apr 2003) For example, the quality of the content management system and processes is irrelevant if the intranet doesn't deliver what staff require. Conversely, no amount of usability testing and information architecture activities will lead to a successful project if the authoring tool is too complex and counter-intuitive for business groups to use. Article URL: http://www.steptwo.com.au/papers/cmb_intrasuccess/index.html Read 70 more articles from Step Two sorted by date, popularity, or title. Next Article: A consumer survey of CMS vendor websites This site is a labour of love built by Chris McEvoy