Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Knowledge management for front-line staff (06 Aug 2003) Knowledge management is an approach that can benefit all staff within an organisation, from senior management, to front-line staff, and out into the field. Up to now however, many of the case studies have focused on management and consulting staff, and have not addressed the unique environment that is the public face of an organisation. Article URL: http://www.steptwo.com.au/papers/kmc_frontline/index.html Read 70 more articles from Step Two sorted by date, popularity, or title. Next Article: Media: The Register explodes Myths about Men with Featuritis This site is a labour of love built by Chris McEvoy