Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | about this site Knowledge management for call centres (06 Feb 2002) Perhaps the greatest challenge of running a call centre, however, is ensuring that customers are provided with the right information in a timely fashion. Knowledge management (KM) has a number of practical tools and strategies for meeting this challenge, and call centre managers have much to gain by exploring KM principles. Article URL: http://www.steptwo.com.au/papers/kmc_callcentre/index.html Read 70 more articles from Step Two sorted by date, popularity, or title. Next Article: The Psychology of Choice This site is a labour of love built by Chris McEvoy