Buy Me: Ten Best Government and Public Sector Intranet Designs (21 Jun 2004)
The intranets represent government organizations at the federal/national level, state/regional level, and city/local level. The average size of the winning organizations was 5,200 employees, but winners ranged from 400 to 15,000 employees.
The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.
Article URL: http://www.nngroup.com/reports/intranet/government/
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