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The Evolving Roles of Information Professionals in Museums (25 Jun 2004)
Museum Web masters are already developing the user advocacy skills and responsibilities necessary to understand users' needs and argue for users' best interests. The skills museum Web masters have had to learn in order to survive the increasing responsibilities and changing demands already being thrust on them are ideally preparing them for this new role. They are acquiring the skills in this area that they need: from usability analysis to information needs assessment to online visitor studies. In acquiring these skills, they are making the evolutionary transformation into an information professional working in a museum with a unique perspective on the information needs of the museum's users, in house or online.
Article URL: http://www.asis.org/Bulletin/Jun-04/marty.html

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