Usability Views Article Details  home | timeline | recent | popular | e-reports | userati | books | about  The Telephone (15 Jul 2004) A new survey shows that although other technologies have been adopted more quickly by men, trends in mobile phone usage are driven by women. The industry has been a major employer of women from the old telephone exchanges to today's burgeoning call centres. Wherever the location it's estimated that on average 70% of people working in call centres are women. So what's it like being at the end of a phone all day? Article URL: http://www.bbc.co.uk/radio4/womanshour/2004_28_thu_05.shtml Read 175 more articles from BBC Radio 4 sorted by date, popularity, or title. Next Article: Are Useful Requirements Just A Fairy Tale? (and why an IA should care)     This site is a labour of love built by Chris McEvoy