Holistic Design: PalmOne Tungsten T3 Case Study (20 Jul 2004)

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Holistic Design: PalmOne Tungsten T3 Case Study (20 Jul 2004)
This is a case study about a marvelous piece of hardware, backed up by a decent operating system, but which, nevertheless, made for an unpleasant initial user experience.

Why? Primarily because the handheld community is not taking a holistic approach to supporting their customers. This, in turn, is resulting in lost sales for the developers and retailers and a declining trend for handhelds in general.

Article URL: http://www.asktog.com/columns/063HolisticDesign.html

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