E-Bill Usability (16 Aug 2004)

Usability Views Article Details

E-Bill Usability (16 Aug 2004)
Attracting people to use an online channel like eBilling, it must provide a secure environment, clear benefits and be noticeably more convenient than existing billing methods. Otherwise people will get frustrated, rely on ways they are used to and it will ultimately defeat the purpose of true billing online self service.

Article URL: http://www.upassoc.org/upa_publications/upa_voice/volumes/2004/August/ebill_usability.html

Read 38 more articles from Usability Professionals Association sorted by date, popularity, or title.

Next Article: Location and Presence in Mobile Data Services

Some of the people who make up the Userati group

This site is a labour of love built by Chris McEvoy